Re: Payment Error 500

Solved

Why am I getting a Payment Error 500 with PortOne Payments?

DuyBao_2311
Visitor
3 0 0

Hi everyone, I have an issue when adding the payment method from the PortOne Payments provider, it gives a error 500. Pls help mec.png

Accepted Solution (1)

Summer
Shopify Staff
1367 322 235

This is an accepted solution.

Hey, @DuyBao_2311! Welcome to Shopify Community!

 

I'd love to help you with this concern. The error you're experiencing is actually a known issue and it's specific to stores that have the default language set to Vietnamese. These stores are unable to access certain payment providers. While this isn't ideal, our developers are fortunately aware and are currently working to fix the issue.

 

Since the issue is still ongoing, you'll need to perform a workaround to overcome the issue and be able to use the third-party payment gateway. You can find the steps for the workaround below.

 

  1. In your Shopify admin, click your username and account picture on the top right-hand corner.
  2. Click Manage account.
  3. In the Preferred language section, select English from the Language drop-down list.
  4. Activate your third-party payment gateway.

 

Once you've set up your third-party payment gateway, you may repeat steps 1-3 to set your preferred language to Vietnamese again.

 

Thanks for your patience as our developers work to get this fixed as soon as possible! By the way, if you're in the process of setting up your store, please feel free to utilize this general setup checklist to help you quickly launch and start selling!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 4 (4)

Summer
Shopify Staff
1367 322 235

This is an accepted solution.

Hey, @DuyBao_2311! Welcome to Shopify Community!

 

I'd love to help you with this concern. The error you're experiencing is actually a known issue and it's specific to stores that have the default language set to Vietnamese. These stores are unable to access certain payment providers. While this isn't ideal, our developers are fortunately aware and are currently working to fix the issue.

 

Since the issue is still ongoing, you'll need to perform a workaround to overcome the issue and be able to use the third-party payment gateway. You can find the steps for the workaround below.

 

  1. In your Shopify admin, click your username and account picture on the top right-hand corner.
  2. Click Manage account.
  3. In the Preferred language section, select English from the Language drop-down list.
  4. Activate your third-party payment gateway.

 

Once you've set up your third-party payment gateway, you may repeat steps 1-3 to set your preferred language to Vietnamese again.

 

Thanks for your patience as our developers work to get this fixed as soon as possible! By the way, if you're in the process of setting up your store, please feel free to utilize this general setup checklist to help you quickly launch and start selling!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

DuyBao_2311
Visitor
3 0 0

Thank you, I have resolved my issue!

Summer
Shopify Staff
1367 322 235

Awesome! Thanks for the update, @DuyBao_2311! And thank you for marking my response as an accepted solution. I'm glad to hear that fixed the issue.

 

If you have other questions or concerns, don't hesitate to create a new Community post!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

JEJURI1
Excursionist
40 0 15

Shopify has the samee 500 admin error coming up and constantly shopify adviors are advsing to clear the caches when its not a solution to this problem, every single time the 500 admin error comes up in every 15 days and then for next 12 hours there is no order in my panel and then after 12 hours all orders start bombarding .This issue has occured 27 times and till date no help provided.