Why am I getting a Payment Error 500 with PortOne Payments?

[DuyBao_2311]

Hi everyone, I have an issue when adding the payment method from the PortOne Payments provider, it gives a error 500. Pls help me

[Summer · Accepted solution]

Hey, @DuyBao_2311! Welcome to Shopify Community!

I'd love to help you with this concern. The error you're experiencing is actually a known issue and it's specific to stores that have the default language set to Vietnamese. These stores are unable to access certain payment providers. While this isn't ideal, our developers are fortunately aware and are currently working to fix the issue.

Since the issue is still ongoing, you'll need to perform a workaround to overcome the issue and be able to use the third-party payment gateway. You can find the steps for the workaround below.

1. In your Shopify admin, click your username and account picture on the top right-hand corner.
2. Click Manage account.
3. In the Preferred language section, select English from the Language drop-down list.
4. Activate your third-party payment gateway.

Once you've set up your third-party payment gateway, you may repeat steps 1-3 to set your preferred language to Vietnamese again.

Thanks for your patience as our developers work to get this fixed as soon as possible! By the way, if you're in the process of setting up your store, please feel free to utilize this general setup checklist to help you quickly launch and start selling!

[DuyBao_2311]

Thank you, I have resolved my issue!

[Summer]

Awesome! Thanks for the update, @DuyBao_2311! And thank you for marking my response as an accepted solution. I'm glad to hear that fixed the issue.

If you have other questions or concerns, don't hesitate to create a new Community post!

[JEJURI1]

This is wrong information , my store had this problem for now last 6 months and i ahve noticed after  teh 500 admin error appears for  teh next 12  housr my store goes idle and we receive no orders weheras my daily orders weer 50 had fallen to 2 orders per day . Such a shame what false information are being shared the issue is not resolcved and shopify team is not able to resolve it all