Why am I getting a shipping error for weight and price on certain items?

[mcgifts3]

- Hello, when my customers go to purchase certain items... it comes up with this error:

Shipping not available

Items in the cart do not meet price or weight requirements to qualify for shipping. Update your cart and try again.

- i dropship and these items shouldn't have an issue with price or weight as there's other products that are similar but dont get this error.

- i have 2 automatic discount codes but non should intervene with these errors 

- i have sold these products that are getting the errors a few days ago, the only changes i have made was with google ads inserting code into the back end so wouldnt think this would be the issue 

please help

[StephensWorld · Accepted solution]

Hey Iwin,

I'd recommend double-checking your shipping rates settings. 

https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shippin...

If you're doing price-based shipping rates, then you'll need to make sure you have a fully inclusive list of rates. 

They should look something like this:

$0-100 = $10 shipping

$100.01 - $200 = $20 shipping

$200.01+ = $30 shipping 

... where there are no gaps in pricing, between the different rates offered. 

If your rates have any 'gaps' in them, like this:

$0-100 = $10 shipping

$101 - $200 = $20 shipping

$201+ = $30 shipping 

... then if an order is $100.50 for example, then there will be no shipping rates available at checkout. In the above example, there are 'gaps' between $100-$101 and $200-$201 (the 'cents' matter in this case, and it could be more drastic than just cents if your current rates are even more spread-out).

It's also important that you have an 'end rate' (like the "200.01+ = $30 shipping" from above), so that if someone is trying to place a larger order, they'll also see a rate to select. 

If your rates were like this: 

$0-100 = $10 shipping

$100.01 - $200 = $20 shipping

... then if someone placed an order that's over $200 (ex. $215) ... then they wouldn't see any shipping rates to select at checkout. So you want to make sure you have a $X+ rate at the very end, for larger orders. 

Lastly, you'll also want to make sure you have fully inclusive shipping rates for EACH country (ie. shipping zone) that you ship to. If you only have the shipping rates set for your default country, but not for other countries that you ship to, then customers from other countries wouldn't see shipping rates at checkout. 

Also, keep in mind that your 'discount codes' (that you mentioned in your post) will apply to the order total for any eligible products. So it could be possible that you don't have fully inclusive shipping rates set (as outlined above) and then the discount codes being applied are bringing the order total down to a point where there are no longer any shipping rates that apply to them. By making sure you have fully inclusive shipping rates set for each shipping zone, you should be able to solve this issue. 

Hope the above helps! 🙂

Cheers,

Stephen

[mcgifts3]

Thankyou ever so much,

was completely overlook and is going to save me and many others lots of money!

thankyou.

[joscottart]

This is brilliant, thank you, it completely made sense and immediately solved my issue

[Teamworks]

i am having the same problem, I have checked all the forums and suggestions and have made sure everything is where it needs to be and everything says what it's suppose to say. STILL GETTING: "Items in the cart do not meet price or weight requirements to qualify for shipping. Update your cart and try again."

any orders over $300 for me is giving this prompt. I have set up FREE SHIPPING over $300 and it still gives the same prompt. I am at a loss and losing sales because of it. I wish there was a solution. 

[Shay]

Hi @Teamworks 

Thank you for sharing that screenshot. I am sorry to hear that you are having these difficulties with your shipping rates. I strongly recommend connecting with our live chat support so we can have a closer look and get our shipping team involved if needed. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type "contact support" to get started. 

[mcgifts3]

Screenshot the free shipping over $300