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Hello,
I added a product from AliExpress and was trying to update the product page but kept getting the following error message:
"The following image IDs do not exist or do not belong to the product: 43363029909784." I deleted all the images in the media but the error still persists. Please, kindly help. Thank you.
Hi, @Konch !
Would you be able to send me a screenshot of what you're seeing as well as the public URL link to the product? I'd like to take a look into this for you.
Looking forward to your reply.
Best,
Holly | Social Care @ Shopify
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Hello Holly.
Thank you for your response. Below are the screenshot and public URL for the product.
Thank you!
SnowMelt EM Pro™ Electromagnetic Molecular Interference Antifreeze Sno – Konch General
Thanks for the screenshot and link @Konch !
It looks to me like one of the images that was initially synced from AliExpress to your Shopify account is no longer available. Is there a broken image on your product listing from Shopify's side of things?
Holly | Social Care @ Shopify
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I am experiencing the same thing. I am just trying to update the description. I have deleted all of the images in the product and I am still getting an error.
Hi, @Will777
Thanks for reaching out about this. The error message appears to be in line with what @Konch is seeing above. From what I can tell, one or more images that were initially synced from AliExpress are no longer available with the listing. Do you have a broken image in your product listing on Shopify's side or is it all empty at the moment? Can you see if the product listing on AliExpress has any images left?
Holly | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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