Re: Unable to Ship - Error Messages

Why am I getting shipping error messages on USPS and UPS?

btn1st
Excursionist
11 0 5

Hi -

 

We can't ship any packages atm via USPS or UPS.  Here's what we do:


Go in and change order to ship from our 2nd location.

 

Go through process of selecting the correct packaging.

 

Select either UPS or USPS

 

Click to get our label

 

Error messages we get -

 

At top of page: 

 
The amount originally quoted for this label did not match the recalculated price at the time of purchase.
 
Over by the button that we clicked:
 
Can’t get rates for 1 shipping label.
 
Help PLEASE!  We're behind on order processing b/c we've spent 2 days with this issue and unable to resolve.
 
Thanks!
 
Replies 11 (11)

kmorrissey
Visitor
1 0 1

I am having the same issue. Has this been resolved for you?

btn1st
Excursionist
11 0 5
Hi there!

Nope, still not resolved and I've been furious with them.
Have been told by one person that you want to lodge a "Merchant
Frustration" compliant with them. You have to ASK specifically to do that.

The more of those that there are, the faster and more likely they are to
pay attention to the issue we're having.

And it's not you or your setup - they did things that messed with our
ability to do business. And their solutions are only things that cost us
more or put the workings of our sites at risk.

Happy to help more if I can!
emmalovell
Excursionist
17 0 18

Did you ever resolve this - i am having the same issue out of the blue

Sophia
Shopify Staff
1786 118 239

Hey, there! Please reach out to our team via the Shopify Help Center so we can investigate and alert our Technical Merchant Support team if necessary. Thank you!

Sophia | Social Care @ Shopify 
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signesarahinc
Visitor
1 0 0

Hi did you fix this issue? I am experiencing this right now and it is really causing us a headache ... 

Gabeadz
Excursionist
13 0 2

Hi, I am new here so I cannot help but I am reading to learn...I hope you solved our problem.

nmg-stephen
Visitor
1 0 0

We are receiving the same error. It seems to have happened after we updated our primary shipping location. 

petandposy
Tourist
12 0 3

Did anyone figure out how to fix this? I suddenly can't print any shipping labels and get the same error! It literally worked find yesterday,. 

amusestudio
Visitor
1 0 0

This is now happening to me... not all orders, just one out of the bunch.  Anyone have a resolution to this problem?

 

CityRacer
Tourist
11 0 6

Just got this error today. Was working fine a few hours ago. Nothing has changed in my setup.

emmalovell
Excursionist
17 0 18

Hi there CityRacer Did you ever resolve this - i am having the same issue out of the blue