Why am I seeing a 404 error after uploading a premium theme?

[Anusha2]

I have exported the premium Split theme from one of my store and uploaded the theme file in the new store and also purchased the premium theme in the new store, after uploading when I try to preview it is showing Page not found 404 error.

Any help in this highly appreciated.

[Blair]

Hi @Anusha2,

Thank you for reaching out to the Community! I'm happy to provide some assistance with your theme, to ensure this gets resolved. To confirm I'm fully understanding, does the error populating look similar to the screenshot provided below?

If so, our Developers are aware of this issue that's impacting the themes section of the Shopify admin. Not to worry though, as it's actively being worked and will be resolved as soon as possible. While I can completely understand the impact this may have caused, we appreciate all your patience as we work. 

Please let me know if you have any other questions and/or if the error appearing is different from above!

[Anusha2]

Yes, exactly the same screenshot.

Please help me here

[Blair]

Hi @Anusha2,

Thank you for the prompt response and confirming those details! 

As mentioned, our Developers are aware of this ongoing issue and actively working to get resolved. While I can completely understand the impact this may have caused, we appreciate all your patience as we work. 

Please let me know if you have any other questions or concerns. 

[Anusha2]

Hi @Blair 

Thank you for your response.

Awaiting for the issue gets resolved. May I know why this is happening, Is this because of the theme or the exporting the Zip file from the old Store and uploading the file here missing any data through transfer?

[Blair]

No problem at all @Anusha2!

To provide some insight, this is an issue impacting merchants across the platform. Our developers however, are still investigating and hope to have it resolved as soon as possible.

Please let me know if you have any other questions.