Why are customers unable to purchase items from my online store?

Elixirdelights
New Member
4 0 0

I made my store recently and it had an amazing design and good products but I've been getting a lot of complains that customers can't buy items or purchase anything and that they get bad notifications. I don't know what the issue is can anyone help? 

Replies 5 (5)

Liqiud_xPert_SJ
Shopify Partner
802 100 128

@Elixirdelightswelcome to the Shopify Community,

 

Can you please share the store url so that i can look into the entire user experience and check what happens? and  suggest you a solution.

 

thanks

- If you need any technical assistance, feel free to send me a DM. You no longer have to search for answers without getting a response.
- Please don't forget to Like and Mark Solution to the post that helped you. Thanks!
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Elixirdelights
New Member
4 0 0

hello my store is called Elixirdelights.myshopify.com

Elixirdelights
New Member
4 0 0
Liqiud_xPert_SJ
Shopify Partner
802 100 128

@Elixirdelights 

 

I have tested the entire process but there is no glitch or issue found while using homepage to checkout. can you please explain what exactly issue is facing your customers?

 

2024-03-13 12_37_42-.png

thanks

- If you need any technical assistance, feel free to send me a DM. You no longer have to search for answers without getting a response.
- Please don't forget to Like and Mark Solution to the post that helped you. Thanks!
- Your Shopify Solution Specialist For further discussion contact: Email ID- Liqud_3xPert_SJ OR Whatsapp
- Buy a Coffee for me to get more frequently help 🙂
- Hire Me to unlock the full potential of your e-commerce store Now 🙂