Why are my customs forms not generating when printing labels?

Plagueman
Visitor
2 0 0

Hello, I've been a Shopify user for over 5 years now, but this last week or two when I go to print labels the customs forms aren't generating. I will see an option for 50 Shipping labels and 5 customs forms, I check them both, and then when I go to print it only shows 50 pages instead of 55. If I try to print only the customs forms I get an error that says they can't be generated.

Reply 1 (1)

Plagueman
Visitor
2 0 0

this has been happening across all of my sites