Why are my links to PDF files not working in Shopify email?

MitraP
Tourist
3 0 2

I'm using Shopify email to send out information to my customers. I have PDF files I create each month and upload into my content area. I copy the link and enter it as the URL for a button in my email. It worked fine for months but now when I paste the link, it says "no results". The link is good. I have no idea what is causing this.

Replies 4 (4)

Liqiud_xPert_SJ
Shopify Partner
837 103 131

Hi @MitraP welcome to the Shopify Community,

 

please share a screenshot of your issue here.

 

Thanks

 

 

- If you need any technical assistance, feel free to send me a DM. You no longer have to search for answers without getting a response.
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- Your Shopify Solution Specialist For further discussion contact: Email ID- Liqud_3xPert_SJ OR Whatsapp
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MitraP
Tourist
3 0 2

This is an email I am editing. See in the top right corner where I pasted a (good) link to a PDF document I had uploaded to my files? It says "no results" underneath it. It's a good link so why is this happening? 

MitraP_0-1705072179587.png

 

Liqiud_xPert_SJ
Shopify Partner
837 103 131

Hi,  @MitraP 

 

Are you using third party app for customizing the email template? if yes please let me know the name?

 

Thanks

- If you need any technical assistance, feel free to send me a DM. You no longer have to search for answers without getting a response.
- Please don't forget to Like and Mark Solution to the post that helped you. Thanks!
- Your Shopify Solution Specialist For further discussion contact: Email ID- Liqud_3xPert_SJ OR Whatsapp
- Buy a Coffee for me to get more frequently help 🙂
- Hire Me to unlock the full potential of your e-commerce store Now 🙂
MitraP
Tourist
3 0 2
No, I’m not.