Why are my new products showing as sold out?

[1919Vintage]

Anything new I create a product page for is showing as sold out despite all of my other info and product info staying the same (for a couple of years at this point!). Inventory is correct, location is correct. Anyone else having this issue?

[TheWoolWizard]

I've been having the same issue for the last couple of hours 

I found that once the website showed it as sold out, it wasn't possible to fix it, even by checking 'continue selling when sold out', but if I created a new product and set the inventory quantity before I saved it that it seemed to work. Maybe that temporary workaround will help save you a few hours that I've lost trying to work around this issue.

[1919Vintage]

Thanks so much--I'm chatting with support but it's not very fruitful. I'll try your workaround--thanks!

[TheWoolWizard · Accepted solution]

I had this issue on some of my variants and successfully got them to stop showing up as sold out by adding a new variant (with a quantity set) before saving and a new product. Previously I tried to use the duplicate button, but the new product variants ended up having the same issues (even though it duplicated an item with inventory). I hope it works for you!

[1919Vintage]

It worked! Holy cow. Thank you!! I'm sure it's something that will get ironed out in the next day or two but I really needed to get some listings up today and I appreciate it!! You saved me such a headache. 

[Zinnia2]

I'm having the same issue but I don't follow what you did as the workaround. Add a new dummy variant to the product page and then save? That didn't seem to work for me! 

I also tried creating a completely new product page and that didn't work either! Help! 

[Marcus_Frasier]

Also having this issue. Set product inventory to 1000 and it shows sold out. Workaround for me is to check "continue selling when sold out". Not ideal since we don't want to oversell, but it will work for now until they hopefully fix this issue.

[TheWoolWizard]

No I had to create a new variant and stop using the old one completely. But, when creating a new variant I had to set the quantity to something other than 0 prior to saving the variant. 

Continue selling when sold out didn't work for me but this issue started for me 8 hours ago so maybe they fixed it or made some updates since

[Ollie]

Hey @1919Vintage.

Thanks for reaching out.

I appreciate the context that you have shared with us as that is very helpful!

If you can confirm that the stock on your products and the fulfillment location is correct but the product is displaying Sold out on the online store. I believe it would be best to allow us to take a further look into the setup of your online store.

Since we cannot authenticate over the Community forums due to the sensitive information that is required to be shared, I am unable to look into the specifics. You can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.

Let me know if you have any questions.

[MPEK]

I'm having the same issue just now.  Why does Shopify keep having these issues?  

[Marcus_Frasier]

Bonus points: sold out items are now available to order 😥

[arussman]

I reported this issue around noon EST today. I was told it was a known "emerging issue" and to check back in a few hours. It's 6 hours later and still no fix. Support said the only workaround is to not track quantities, which I explained was terrible for business and the customer experience. I don't have time to cancel a bunch of orders and explain to people that it's due to a website glitch. Hoping it's fixed soon. I'm closing my store in 30 days and don't have time for this! 😕

[solodev]

fix did not work for me.

[Chamoje]

Hey guys, I was having issues with my items showing Sold Out even though my inventory was fully stocked. By the way a Shopify representative could not help me fix it so I dug up the entire settings clicking on everything lol. You might have a different issues but here is what solved mine.  I went to Settings then I clicked on shipping and delivery. Next I clicked on General Shipping Rates after that scroll down to fulfillment Locations and check all of them and click Save. That’s  where my problem was. They were not checked. Now preview your store to see if the sold out went away. I hope this help you. 

[Karmef]

Worked for me like magic bro 

I’m very grateful bro

[almamaldita]

I love you ! I was going insane. To think it is actually so simple to do, I'm surprised this is not in the Shopify FAQs.