Why are my payouts still on hold after a fraudulent chargeback?

Dre5
Visitor
1 0 0

Hey, I've never received an email about this. My payouts have been put on hold. I experienced a fraudulent chargeback a few months ago. Where I shipped an order out with proof (pictures and tracking included) and the bank still sided with them. And I was about to launch a new drop and saw my payouts were still on hold. How long is this hold going to be? It's been in effect since after the charge back which was months ago. How can we speed up the process? And please don't try to redirect me to "Live Support" because it does not exist. I can't get a hold of anyone via online, phone or email.

 

Thank you!

Replies 2 (2)

islandgirlhhi
Tourist
6 0 0

My payouts are on hold as well.  Tried to change bank account numbers and missed one number while entering.  This happened April 17th.  My payout is over $70,000.   I can't get anywhere!!!

Ollie
Shopify Staff
2423 454 408

Hey @islandgirlhhi and @Dre5.

 

Thanks for reaching out. 

 

Since we are unable to authenticate you for the stores in question over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, you will need to get in touch with our live support by navigating to the Help Center. Once you arrive on the Help Center, you will need to let the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly. 


Let us know if you have any questions.

Ollie | Social Care @ Shopify 
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