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Re: Orders Not Showing Up

Why are my recent orders not appearing on the orders page?

AimHighShop
Excursionist
41 0 8

I have had 2 orders placed in my store today but they are not showing up in Shopify or printify. The only reason I know is because they were paid with Paypal so I got an email to my personal email about the payment. The orders are not listed anywhere on Shopify or Printify! It's been hours since the orders were placed. On my orders page it says "There’s a delay showing your store’s most recent orders". What's going on!

Replies 13 (13)

Angel77
Visitor
2 0 1

HI bro same for me, did you have an answer ? 

AimHighShop
Excursionist
41 0 8

NOPE! I do finally see something at the top of my orders page that says this, "There’s a delay showing your store’s most recent orders. Your checkout is processing payments normally and your new orders will be displayed soon" so at least I know they are aware. Nice to know its just not something wrong with my store tho.

Angel77
Visitor
2 0 1

Ok thanks, I just saw it also in my orders. So we just need to wait. I think we are many ! 

Rootd
Tourist
7 0 3

Same for us. Just tested placing an order, and it went through for me as a "customer", but it did not generate an order #. It did show on my credit card, but no new orders showing in our orders page. 

AimHighShop
Excursionist
41 0 8

Mine seems to have finally resolved itself thank goodness. Hope the rest of yours has as well.

AidanT9
Shopify Partner
1 0 0

Hey, how long did this take to resolve itself? I am currently experiencing the same issue.

AimHighShop
Excursionist
41 0 8
It took several hours when it happened to me
wittwendy
Tourist
8 0 4

Apparently it's not fixed it's still happening to me as of today

kaylarsanders
Visitor
1 0 0

Me too!  I am waiting to talk to support now!

lionwild
Visitor
1 0 0

We are the same, any updates Shopify?

GeskenkWenk
Visitor
1 0 1

Hi, I’m having this issue now, my orders are not going trough … how did you resolve this?

TomiKing
Visitor
1 0 0

Appears to be something going on right now.

DeepX
Visitor
2 0 0

Did you solve it?