Why are my store sales still showing as payment pending?

colinsaunders1
Visitor
3 0 0

wonder if anyone could advise please as im new to shopify. i have made a few sales on my store dating back to november but as yet i havnt received anything to my bank account. the account is all set up correctly and double checked everything but it just says payment pending on every sale. Like i say, these go back to november and all items have been dispatched quickly and marked as fullfilled. any advice is greatly appreciated

Replies 3 (3)

Lana
Shopify Staff (Retired)
849 77 109

Hello, @colinsaunders1!

 

Have you received any messages from us regarding your payouts?

 

Usually the payouts are held if we require some further info/documents from you.

 

Please doublecheck your emails, as well as your spam/junk folder, in case our message landed there.

 

If you don't see anything there, please reach out to our support via this link here and our team will look into this for you.

Lana | Social Care @ Shopify
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colinsaunders1
Visitor
3 0 0

Hi Lana, no, i have checked my emails and nothing. I will reach out to support as advised

colinsaunders1
Visitor
3 0 0

Hi Lana, I have clicked on your link and it says i need to update my detail before continuing. I have clicked on update my details and everything is up to date. Theres nothing missing so I cannot continue. Please help!