Solved

Why are shipping rates not showing up at checkout?

ParkLane
Visitor
3 0 0

Hi. I have a website called samilahome.com but none of the set shipping rates are appearing. Wondering if anyone has an idea what the cause of this could be?

 

Thanks.

Accepted Solution (1)

Jonathan75
Shopify Partner
2 1 0

This is an accepted solution.

There could be several reasons why this is happening. Here are a few things you can check

Shipping Settings: Ensure that you have set up your shipping rates correctly in your website's backend. Double-check the settings to make sure you've configured them properly based on your shipping zones, methods, and rates

product Configuration: Verify that the products on your website are configured with the correct weight, dimensions, and shipping classes (if applicable). Incorrect product configurations can sometimes cause issues with shipping rate calculations 

plugin/Extension Compatibility: If you're using a third-party plugin or extension for shipping, make sure it is compatible with your website's platform (e.g.,  Shopify, and that it is up to date. Compatibility issues or outdated plugins/extensions can sometimes lead to shipping rate calculation errors.

Will you love to hear more

 

View solution in original post

Replies 2 (2)

Jonathan75
Shopify Partner
2 1 0

This is an accepted solution.

There could be several reasons why this is happening. Here are a few things you can check

Shipping Settings: Ensure that you have set up your shipping rates correctly in your website's backend. Double-check the settings to make sure you've configured them properly based on your shipping zones, methods, and rates

product Configuration: Verify that the products on your website are configured with the correct weight, dimensions, and shipping classes (if applicable). Incorrect product configurations can sometimes cause issues with shipping rate calculations 

plugin/Extension Compatibility: If you're using a third-party plugin or extension for shipping, make sure it is compatible with your website's platform (e.g.,  Shopify, and that it is up to date. Compatibility issues or outdated plugins/extensions can sometimes lead to shipping rate calculation errors.

Will you love to hear more

 

ParkLane
Visitor
3 0 0

Thankyou mate. The issue was that I needed to export the listing and set the value to 'true' for is a physical product. Shopify thought all the products were digital.