Why are some orders not showing up in my search on Shopify?

[lequishapryor]

We have several orders missing from shopify.  I can see them when I search the name, but when I search the order number nothing is there, it's showing no such number.  This is a huge problem.  Please help. 

[Summer · Accepted solution]

Hey, @lequishapryor! Welcome to Shopify Community!

We'd love to investigate the issue with looking up order numbers that you're currently encountering. In order for us to do so, we'll need to access your admin so we can replicate the steps to get to the issue and take a closer look at it. We’re not able to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!