Why are we losing all chargeback disputes even with good customer service?

[Bont]

Lately, we seem to be losing every chargeback and it seems very unfair. These are real customers and they don't seem to be setting out to commit fraud, they just seem lazy or people who become agitated easily. Yesterday I lost a case where a customer ordered the wrong size item, they contacted us and explained the issue. We said no problem and sent them a return mail label. They were not happy with that reply so they opened a chargeback. We explained to the bank that we shipped what the customer ordered and did all we could to make them happy. The bank sided with the customer and refunded their money and we do not have the product and lost the shipping fee and other fees as well. This is one example of similar weekly occurrences. 

[Pripri]

I do not agree with you. Because when we called ourselves the credit card companies, they said, they never got the responses we gave to shopify against the customers.

For example, you ship an item 300$, tracking shows as delivered, then the customer says I love it and asks if you have other colors, you say yes. THEN, the customer asks for a chargeback saying she never received..... ?? you have the exchanges about the item she received and loved, the tracking that shows delivered and sigbed. Who wins in this case ? US, but no, because when we sent the proofs to shopify (the answer is in their system, from what I get, the credit card does not get this answer and at this point, they think you accepted the chargeback. But we now call the credit card company as well and mess up their credit real good

And not true, I hasked for chargebacks twice in my life and a lot of questionning and back and forth between the seller and I to the credit card company

[Pripri]

p.s, sorry about typing mistakes, it corrects after I write :0

I asked not hasked + others. 

[Vice1]

It is very bad, Makes it extremely hard on small businesses! You can literally show them the best evidence in the world with all the documents and pics. They will side with them. A customer said they didn't receive their order UPS took a picture of it on their porch with house # in pic and I submitted a Google maps pic of the house matching Ups pic. They sided with them. Small businesses take it in the chin 95% of the time, pretty sad.

[bn2019]

We've had a chargeback that was made in error by the customer and we still lost it. We've had a chargeback made by the customer's bank in error and we still lost it (however we later received compensation from them in lieu of an explanation). We've also had a chargeback from a customer who probably decided they didn't like their credit card statement. In every case we had confirmation emails or replies from them, proof of delivery etc. The card issuers do not care if you lose the product/service you sold along with the payment and chargeback fee, and they are not accountable.