Why aren't my automatic discount codes combining at checkout?

Wayward91
Tourist
6 0 1

I have both my discount codes set to automatic. They both show set to combine. The link shows that they combine to each other. When I go to check out with the qualifying items, it only gives me one code. Am I doing something wrong? 

Replies 14 (14)

Small_Task_Help
Shopify Partner
319 9 23

Hi,

 

Hope this will help

 

  • Check that the discounts you're applying allow for combining with other discounts.
  • Check that the conditions set for each discount code do not conflict with one another.
  • If you are using discount apps or integrations may not support stacking multiple discounts.Check app documents or or contact their support
  • Check Custom code conflicts if you have done this with the help of developer
  • Disable conflicting apps

If you still need help you can contact us.

Click here to Contact and Get Shopify Store Help
E-mail - hi@shopifysmalltask.com
We are Shopify Store Small Tasks and Customization Experts
Wayward91
Tourist
6 0 1

Discounts are not conflicting and not through an app. 

IMG_6426.jpeg

Small_Task_Help
Shopify Partner
319 9 23

Ok then need to check backend

Click here to Contact and Get Shopify Store Help
E-mail - hi@shopifysmalltask.com
We are Shopify Store Small Tasks and Customization Experts
Wayward91
Tourist
6 0 1

How would I go about that? What could be wrong when it’s just simple discounts?

Small_Task_Help
Shopify Partner
319 9 23

If you want that we will check the backend, contact details are given at the signature please click on "Click here "

Click here to Contact and Get Shopify Store Help
E-mail - hi@shopifysmalltask.com
We are Shopify Store Small Tasks and Customization Experts
topshop
Shopify Partner
55 5 7

What's the order total? I'm guessing maybe when the LAUNCH10 code is applied, the total gets below $100 and so the KOOZIE100 discount is not valid anymore. Or it might be the other way around.

Founder, Discount Bot: Sitewide Sales
- Instantly create discounts for your entire product catalog with a single discount
- Exclude any products / collections / already on sale items for which the discounts should NOT apply
- Built using Shopify Functions for native performance and feel
Wayward91
Tourist
6 0 1

I thought that too so I created a total close to $200 and it still did not work 

es90
Visitor
2 0 3

This whole, "combining discounts," is a lie by shopify. You are lying. 

Screenshot 2023-07-11 095301.png

 It says, "if an item is eligible for multiple discounts, only the largest discounts apply." 

This wouldnt be classified as "combining," then would it? The ridiculous side stepping of shopify for the most simple addition to their platform for the massively requested feature of stacking discounts, is getting old. 

You know what everyone wants yet you want to play it off like this is actually combining discounts. 

Its not combining nothing if you cannot actually stack the discounts.

makeroflight
Visitor
2 0 2

Are you still finding this to be true? I just finally tried promoting a sale with stackable discounts, and low and behold - they DON'T actually stack like they have been claiming for months. I have NO conflicts with products or qualifying items, no limits, both discounts set up to be 'stackable', yet they DON'T stack like shopify loves to brag about. Seriously, they love to promote all these great additions, then they half-ass everything to the point it doesn't work.

Shirinoku
Not applicable
1 0 0

True. I wanted to combine free shipping with black friday discount but only the black friday one is showing. The only thing that does show from the free shipping discount is the Title at the Checkout but it doesn't apply it.. Definitely a bug. @Shopify 

Sbahemia
Visitor
2 0 0

We are experiencing the same issue. Is the thread being monitored by Shopify aupport staffs and therefore issue will be fixed instead of having to pay Shopify Partner a fee to fix the issue?

Mac
Shopify Staff
1688 177 278

Hi, @Sbahemia!

The Shopify Community is a platform where merchants, partners, experts, and those evaluating Shopify can engage in discussion. We do our best to offer additional value.

 

For some context, Discount combinations can be stacked by using specific discount combinations that are supported by Shopify. These include product discount + product discount (applied to different items), product discount(s) + shipping discount, order discount + shipping discount, order discount + order discount, and order discount + product discount. However, there are limitations to stacking discounts, such as not being able to stack multiple discounts on a single item and restrictions on the number of active automatic discounts and discount codes. 

 

We would be more than happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will guide you on the next steps to connect with a team member who can provide further assistance tailored to your account.

Mac | Social Care @ Shopify 
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cmyers
Tourist
4 0 0

If there are restrictions why are they not told to us?... Also it seems really lazy to give an option for combining discounts but then just not even include the ability to combine certain ones with others... I have one discount that is applying a discount on Y when you buy X and then also a product discount and they won't combine... why? They are both just simple multiplication...

makeroflight
Visitor
2 0 2