Why aren't my orders showing in my Printful account?

[zdshannon]

I'm new.  I have added products from Printful to my store and it is live.  I placed an order to test out the site.  It does not show as an order in my Printful account.  Shouldn't I see it if it reached Printful?  Any ideas on what I should do if my orders are not reaching Printful?  Thanks!

[Blair]

Hi @zdshannon,

Thank you for reaching out to the Community. I'm happy to provide some assistance with this request, to ensure it gets resolved.

As Printful is considered to be a third-party app, you will want to connect with the app developers directly. This will allow them to investigate further and share steps on how you can get this resolved as quickly as possible. 

To connect with the app developer, you can head into the Shopify App Store and scroll down to the 'Built by Printful' section to view their support options.

Please let me know if you have any other questions or concerns.