Re: Links not Displaying images in whatsapp

Waidav · ‎09-26-2023

Hi, am experiencing as issue with my store. When i try to share the product URL via Whatsapp app, the product photo isnt showing. I have tried all opinions but in vain. Please see attachment.

darioaladuz · ‎09-26-2023

Hello!

Try adding this inside of <head></head> in the /layout/theme.liquid file:

<meta property="og:image:width" content="300">
<meta property="og:image:height" content="300">

Note that you can change the height and width values but they must always be under 300 in order to work for WhatsApp.

You can also try re-uploading the image with a lower size (you can use https://www.iloveimg.com/ to optimize images, there are tons of websites like this one).

I'd also recommend checking this guide:
https://help.shopify.com/en/manual/online-store/images/showing-social-media-thumbnail-images

It explains how to choose a fallback/default image if everything else fails, which is a good idea too.

I hope this helps! Don't hesitate to ask if you have any doubts or any more problems 🙂

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Waidav · ‎09-26-2023

i did as instructed and adjusted the images but still not displaying on whatsapp but works fine with facebook. Am using the Dawn theme and my store is www.store256.com

Waidav · ‎09-27-2023

I did as instructed but still shared links not displaying images in whatsapp but works fine with facebook. Any solutions please, am using the dawn theme and my store is www.store256.com

CintilarLH · ‎10-12-2023

Been struglling with this issue for so long, Did u find any solution till now?

looks like Shopify is never gonna help with this.

Madan-Jewellers · ‎08-09-2024

This worked for me! I am using Shopify Dawn Theme 15.0

MuslimIndoMode · ‎11-09-2023

I manually added this to the existing open graph meta tags in meta-tags.liquid and now images are loading in WhatsApp for me.

<meta property="og:image:type" content="image/jpeg">

Re: Links not Displaying images in whatsapp

Why aren't product images displaying when sharing URL on Whatsapp?

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