Why can I not access tech support?

Solved
swellcreative
New Member
2 0 1

Every time I try to access tech support, I am taken in a loop where I have to select which store, which redirects me back to the help page.

Even if I go direct to this page I am asked to select my store, which then redirects me to the help age.

This is a recent problem, and I have never encountered it before.

Any help would be hugely appreciated!

Accepted Solution (1)

Accepted Solutions
Nick_Marketing
Shopify Partner
835 200 249

This is an accepted solution.

Open this link in Chrome Incognito mode. You should be able to email or chat with support agents.
https://help.shopify.com/en/questions#/contact/

- I am an eCommerce and Marketing Technology consultant based in Toronto, CANADA.
- To inquire about consulting work availability, please send me a Private Message.
- For Shopify Tutorials, Subscribe to my YouTube Channel.

View solution in original post

Replies 3 (3)
Nick_Marketing
Shopify Partner
835 200 249

This is an accepted solution.

Open this link in Chrome Incognito mode. You should be able to email or chat with support agents.
https://help.shopify.com/en/questions#/contact/

- I am an eCommerce and Marketing Technology consultant based in Toronto, CANADA.
- To inquire about consulting work availability, please send me a Private Message.
- For Shopify Tutorials, Subscribe to my YouTube Channel.

View solution in original post

swellcreative
New Member
2 0 1

Thankyou, that worked!

Nick_Marketing
Shopify Partner
835 200 249

@swellcreativeGreat to hear!

- I am an eCommerce and Marketing Technology consultant based in Toronto, CANADA.
- To inquire about consulting work availability, please send me a Private Message.
- For Shopify Tutorials, Subscribe to my YouTube Channel.