Re: Unable to Remove Items from Cart

Why can't customers remove items from their cart in Icon Theme?

mec720
Tourist
6 0 1

Hi,

 

My cart is not letting customers remove items. Once a customer has added an item to their cart, they cannot remove it. I am using the Icon Theme.

 

Has anyone else experienced this type of issue and know how to resolve it? I believe when I uninstalled the PickEasy app, my Cart codes got messed up.

 

I really appreciate your help!!

Replies 9 (9)

Dan-From-Ryviu
Shopify Partner
8579 1692 1703

Hi @mec720 

Could u share your store link here to check?

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mec720
Tourist
6 0 1
Dan-From-Ryviu
Shopify Partner
8579 1692 1703

Have you edit code in your  theme.js to customize something? This code in your theme.js file causes the issue

  function key(key) {
    if (typeof key !== 'string' || key.split(':').length !== 2) {
      throw new TypeError(
        'Theme Cart: Provided key value is not a string with the format xxx:xxx'
      );
    }
  }

 

- Helpful? Like and Accept solution!
- Ryviu - Reviews & QA app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Walmart, Shopee, Dhgate and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Reelfy‑Shoppable Videos+Reels: Create shoppable videos to engage customers and drive more sales.
- Enjoy 1 month of Shopify for $1. Sign up now.

mec720
Tourist
6 0 1

I did not edit any code in my theme.js, however, I did recently uninstall the PickEasy app which enabled a local delivery function in my cart. Could this be what is causing the issue?

Dan-From-Ryviu
Shopify Partner
8579 1692 1703

It is still not working. Did you get this issue after installing an app or do something with your theme? 

- Helpful? Like and Accept solution!
- Ryviu - Reviews & QA app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Walmart, Shopee, Dhgate and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Reelfy‑Shoppable Videos+Reels: Create shoppable videos to engage customers and drive more sales.
- Enjoy 1 month of Shopify for $1. Sign up now.

mec720
Tourist
6 0 1

I think I got this issue after installing the app.

Dan-From-Ryviu
Shopify Partner
8579 1692 1703

Try to uninstall that app for checking if it solve the issue. If the issue caused by the app then you can contact support of that app so they can fix it for you. 

- Helpful? Like and Accept solution!
- Ryviu - Reviews & QA app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Walmart, Shopee, Dhgate and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Reelfy‑Shoppable Videos+Reels: Create shoppable videos to engage customers and drive more sales.
- Enjoy 1 month of Shopify for $1. Sign up now.

mec720
Tourist
6 0 1

Thank you, I uninstalled the app and am still having this issue. I will contact them for support.

 

just to confirm, you think it’s an issue caused by a change in my theme.liquid or theme.js ? Apologies if these are stupid questions, I am not very familiar with the backend of things. Thank you!

Dan-From-Ryviu
Shopify Partner
8579 1692 1703

If you uninstall app and still get the issue so it is the issue of theme. You can contact theme developer so they can check and solve it for you

- Helpful? Like and Accept solution!
- Ryviu - Reviews & QA app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Walmart, Shopee, Dhgate and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Reelfy‑Shoppable Videos+Reels: Create shoppable videos to engage customers and drive more sales.
- Enjoy 1 month of Shopify for $1. Sign up now.