Why can't I access my online store?

[Jsmith23_6]

Hello, I am having an issue accessing my site! I was just on it and now I’ve tried many browser sites and have gone on and off Wifi and still can’t see it, it says server issue “site can’t be reached” Any ideas on how I can fix this? I also checked my domain and nothing is out of order, please help!!

[Blair]

Hi @Jsmith23_6,

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, could you please share your shops domain name with me?

While you've already attempted a few local troubleshooting steps, I'd encourage you to try a few more. This will allow us to determine whether or not the error is related to a browser issue. For ease, I've gone ahead and listed a few steps below that you can attempt to see if this helps to resolve: 

• Clear your Cache and Cookies.
• Access the shop in an Incognito Tab. 
• Try Another Device (i.e a cell phone).
• Try accessing from the Shopify Mobile App. 
• Try Restarting your device.
• Make sure your device is Up To Date. 

If after attempting all of the steps outlined above, the issue persists, please feel free to connect with us directly. This will allow for our support team to take a closer look as we don't have access to any account information through the Community.

The connect with us, you can: 

• Head over to our Help Center.

• Enter into the chat box Contact Support.

• Log into your shop.

• Select one of the available support options.

Please let me know if you have any other concerns. 

[Abdelmebt]

• Hi, I have a issue accessing my store, it says "safari can't find the server" I don't know what to do or how to fix it, I tried many things like entering by other devices or from mobil app but still nothing so I hope yo can help me.