Why can't I access my paid account on the store I own?

kayleesilva
Visitor
1 0 0

I just paid for a plan on shopify and then i got logged out and suddenly  my email doesn't have permission to access the store. im the one and only store owner. this is bs. it can take my money but no access to my own store??? so frustrating not being able to get any help either

\

Reply 1 (1)

Ollie
Shopify Staff
2387 454 401

Hey @kayleesilva.
 
Thanks for reaching out and bringing this to our attention.
 
If you are unable to successfully login to your online store, we will need to speak with our live support to provide further assistance to getting access. Since we cannot authenticate over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, it would be best to reach out to our live support by completing this forum here. Once you complete the forum, you should see the options to speak directly with our live support about the situation.
 
Let me know what you think. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog