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Why can't I access my Shopify admin login page?

sewingarts
Visitor
2 0 1

Since yesterday I have not been able to login to my Shopify admin. I have tried on multiple browsers (Chrome & Safari) on multiple computers using various methods to get to the login page but nothing loads and I get the same results no matter what.

 

I've used a direct link to my admin portal and the page stays white and the tab says "CS System" and nothing happens. I tried searching for Shopify login on Google and going to the page that way and it gave me the same results. No page ever shows up for me to enter my username/password. 

 

The storefront still loads and there is no problem there!

Accepted Solution (1)

Victoria
Shopify Staff
2145 150 251

This is an accepted solution.

Hi, all!

Thank you for reaching out and sharing your questions.

 

On Sunday, November 5th, Shopify received reports of some merchants being unable to log in to the admin, and experiencing a blank page. Our developers have since investigated and resolved the issue. As per our Shopify Status Page, all systems are operational.

 

If you're still experiencing the issues mentioned, I recommend clearing your cache and cookies and relaunching the browser. If the issue persists, please reach out to our support team via the Shopify Help Center.

 

I hope this helps!

Victoria | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 9 (9)

lynecreative
Visitor
2 0 1

Hi Sewingarts,

 

I also have reported the issue and speaking with shopify contact support as we speak. I tried the same as you and to no avail. Hopefully I get some answers

lynecreative
Visitor
2 0 1

Hi Sewingarts, 

 

I was able to solve the problem on my end. I use Microsoft Windows 11 and when I opened the Microsoft Edge browser I was able to successfully access the login page. I also was able to access through Safari on my iPhone.

 

I realized it was a browser issue on my end so I uninstalled Chrome and Firefox browsers and reinstalled them. After reinstalling, I was able to successfully access the login page. 

Hope this helps on your end! 

Victoria
Shopify Staff
2145 150 251

This is an accepted solution.

Hi, all!

Thank you for reaching out and sharing your questions.

 

On Sunday, November 5th, Shopify received reports of some merchants being unable to log in to the admin, and experiencing a blank page. Our developers have since investigated and resolved the issue. As per our Shopify Status Page, all systems are operational.

 

If you're still experiencing the issues mentioned, I recommend clearing your cache and cookies and relaunching the browser. If the issue persists, please reach out to our support team via the Shopify Help Center.

 

I hope this helps!

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

sewingarts
Visitor
2 0 1

Cleared my cookies and now it works! Thanks for your help!

sahi
Visitor
2 0 0

i have the same issue ,when i click on log in ,the page doesn't load .i clear cache and cookies but no improvement,i change browsers but no change in problem.please help me .

Victoria
Shopify Staff
2145 150 251

Hi, @sahi.

 

Welcome to the Shopify Community!

 

We haven't received any reports of the Shopify admin being unable to load. As per our Shopify Status page, all systems are operational. However, I understand that your admin does not load. 

 

Could you provide more insight on the following:

 

  • What browser are you using? What browser(s) have you tried?
  • Have you tried using an incognito or private window to open your Shopify admin?
  • Have you tried using a different device to replicate the issue?
  • Could you please share a screenshot of the issue you mentioned?

 

Gathering this information will help our team troubleshoot effectively.

 

I hope to hear from you soon!

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

sahi
Visitor
2 0 0

i m using chrome browser i also use other browser like opera ,safari,bing etc.i do it in incognito mode also  but no results finds .i tried different devices this time i use chrome book but same problem shows.

ziaur1
Visitor
2 0 0

shopify website promlems I opned product page then first onen banner what problems is this

Ollie
Shopify Staff
2394 454 402

Hey @ziaur1

 

Thanks for reaching out on this thread. 

 

Could you let us know what specific error message you are receiving, by any chance? As this information will allow us to assist you accordingly.

 

In some cases, clearing the cache from your browser can fix minor issues that you may experience on the Shopify platform. If the issue persists, I would suggest attempting to use a separate browser to see if that does the trick. For example, if you are using Safari - try this action on Google Chrome. 

 

Let us know if that works for you.

 

Ollie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog