Why can't I access my Shopify admin login page?

[sewingarts]

Since yesterday I have not been able to login to my Shopify admin. I have tried on multiple browsers (Chrome & Safari) on multiple computers using various methods to get to the login page but nothing loads and I get the same results no matter what.

I've used a direct link to my admin portal and the page stays white and the tab says "CS System" and nothing happens. I tried searching for Shopify login on Google and going to the page that way and it gave me the same results. No page ever shows up for me to enter my username/password. 

The storefront still loads and there is no problem there!

[lynecreative]

Hi Sewingarts,

I also have reported the issue and speaking with shopify contact support as we speak. I tried the same as you and to no avail. Hopefully I get some answers

[lynecreative]

Hi Sewingarts, 

I was able to solve the problem on my end. I use Microsoft Windows 11 and when I opened the Microsoft Edge browser I was able to successfully access the login page. I also was able to access through Safari on my iPhone.

I realized it was a browser issue on my end so I uninstalled Chrome and Firefox browsers and reinstalled them. After reinstalling, I was able to successfully access the login page. 

Hope this helps on your end! 

[Victoria · Accepted solution]

Hi, all!

Thank you for reaching out and sharing your questions.

On Sunday, November 5th, Shopify received reports of some merchants being unable to log in to the admin, and experiencing a blank page. Our developers have since investigated and resolved the issue. As per our Shopify Status Page, all systems are operational.

If you're still experiencing the issues mentioned, I recommend clearing your cache and cookies and relaunching the browser. If the issue persists, please reach out to our support team via the Shopify Help Center.

I hope this helps!

[sewingarts]

Cleared my cookies and now it works! Thanks for your help!

[sahi]

i have the same issue ,when i click on log in ,the page doesn't load .i clear cache and cookies but no improvement,i change browsers but no change in problem.please help me .

[Victoria]

Hi, @sahi.

Welcome to the Shopify Community!

We haven't received any reports of the Shopify admin being unable to load. As per our Shopify Status page, all systems are operational. However, I understand that your admin does not load. 

Could you provide more insight on the following:

• What browser are you using? What browser(s) have you tried?
• Have you tried using an incognito or private window to open your Shopify admin?
• Have you tried using a different device to replicate the issue?
• Could you please share a screenshot of the issue you mentioned?

Gathering this information will help our team troubleshoot effectively.

I hope to hear from you soon!

[sahi]

i m using chrome browser i also use other browser like opera ,safari,bing etc.i do it in incognito mode also  but no results finds .i tried different devices this time i use chrome book but same problem shows.

[ziaur1]

shopify website promlems I opned product page then first onen banner what problems is this

[Ollie]

Hey @ziaur1. 

Thanks for reaching out on this thread. 

Could you let us know what specific error message you are receiving, by any chance? As this information will allow us to assist you accordingly.

In some cases, clearing the cache from your browser can fix minor issues that you may experience on the Shopify platform. If the issue persists, I would suggest attempting to use a separate browser to see if that does the trick. For example, if you are using Safari - try this action on Google Chrome. 

Let us know if that works for you.

[Vad006]

Hi, I need some help

please. I’m a tech savvy person, I know how to clear browser cash, I’ve tried multiple browsers… phone, computer.. and I can’t login to my account. I don’t even have a store yet 🙂  just created an account and.. I was “locked I guess” after I enter login and password - I see a screen refresh(1ms) and a white screen - no buttons no UI.. is this a bug?!  I keep getting emails from Shopify that:

Thanks for letting us know

You may have been notified because:

• You signed in from a new device.
• You deleted cookies in your browser. Learn more about the Shopify cookie policy
• You used private browsing mode, like Google Chrome Incognito.
• You updated your browser or the Shopify mobile app.

- but it’s not helpful at all. Please give me advice what to do next. I can’t login… 

[shopbuilder128]

I face the same issue.  Just sign up and not able to get in to Shopify.  Once login finish, it just show my a blank white page.

[lazlo]

I did everything.. there is no browser that works for me.. even in my phone.. when i try to login, theres only white screen.. why dont u guys have a solution for it? Thats what I'm paying for?

[shopbuilder128]

I finally figured out how to get pass the blank screen.  Here is what I did to get this fix.

From the login which normally take you to the admin.shopify.com.  Don't skip the account setup where on setting up the Two-Steps Authentication.  If you do this, it will direct you to account setting instead.  Here are the step-by-step

1. Clear all your browser cache and cookies.  (If you don't know how, google this)
2. Go to https://www.shopify.com
3. Log in
4. When prompt to setup "TWO-STEP AUTHENTICATION" - Do not skip!!!! 
5. This will take you to https://accounts.shopify.com/ - This is the account setup instead of the Admin Panel.  I think the issue is the account is not done setting up and by logging in, Shopify direct user to Admin Panel which the account is not ready yet, hence the blank screen.
6. Complete the two-step authentication setup from Shopify instruction.
7. Go to "General" from the left navigation panel
8. Go to Stores section to and click on "view all stores"
9. This will allow you to setup your new Shopify Store
10. Once you completed the setup, the next time you login will take you to the admin.shopify.com which is now associated to your new Shopify Store instead of the blank screen.