All things Shopify and commerce
Hello,
Whenever I try to access any shopify admin with chrome (not only my shop, also the ones of clients) I only get the left sidebar and a white center or this text:
Beim Laden dieser Seite ist ein Problem aufgetreten.
Es gibt ein technisches Problem mit Shopify, das das Laden dieser Seite verhindert hat. Lade diese Seite neu oder gehe auf eine andere Seite in Shopify. Wenn das nicht funktioniert, besuche bitteStatusseite(öffnet ein neues Fenster)für Updates und versuche es später erneut.
Hi @rockandstars,
You can try to check the status of your website here. I would suggest to contact Shopify support regarding this here
Hi, @rockandstars.
Thanks for reaching out here in the Shopify community!
I understand you're experiencing issues using Google Chrome when trying to access your website. For better visibility, could you share your store URL in this thread? I'd like to see if we're able to replicate the issue you're experiencing. This may be a local issue as you're able to access your website on Safari but not Google Chrome.
I'd like to share some additional troubleshooting methods from the ones you've tried already to help rule out what is causing this.
Troubleshooting Steps:
Could you also share some insight on what kind of online business you have? I'd love to learn more and offer applicable resources to help you out.
Let us know if the above troubleshooting methods work for you. Looking forward to hearing back!
Victoria | Shopify
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Hello,
Thank you for your response. I already ruled out things that you suggest:
I already explained, its not a problem with a specific shop, it is happening with every shop that I have access to.
Edit: I found the issue. It was my Ghostery tracker plugin. God knows why. What trackers does Shopify need to load the admin interface??
Thank you for your reply and advising that you've gone through the troubleshooting steps.
I'm glad you were able to identify that the ad blocker Ghostery tracker was causing issues. Could you please clarify what you mean by what tracker does Shopify need to load the admin interface?
Victoria | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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