Why can't I activate Payoneer on my South Korean account?

[SSChang]

Hi,

I am a user based in South Korea and have recently set up my receiving bank account through Payoneer.

I have diligently followed all the necessary processes within the Payoneer platform to enable smooth payment transactions.

However, I am currently facing an issue with the 'Activate' button in Shopify, as it seems inaccessible. I am reaching out to seek your assistance in resolving this matter. Could you please review my account settings and provide guidance on any steps that need to be taken to activate the button successfully?

(Kindly refer to the attached Photo)

Thank you,

Chang

[Ivy]

Hi there, @SSChang.

Looking over this screenshot, it appears as though this action cannot be completed on the Shopify admin due to not having finished setting up the account with Payoneer:




I would advise reaching out to Payoneer support for guidance on how to complete the account set up correctly so you can then access this button on the Shopify admin. If you do then need to access Shopify Support - Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much!

[SSChang]

Hello Ivy,

Thank you for the reply.

However, all the setup is done in my Payoneer and there isn't more process that needs to be done.
(If there's a process left, I wouldn't have my global bank account made in Payoneer)

[daniel208]

Hi Ivy,

 I am having same issue with SSChang.

My account with Payoneer has been fully approved and this keep happening.

Is it possible, that shopify doesn't support payoneer in Korea? 

Can you look into it?

Thanks.

[Blair]

Hi @SSChang & @daniel208,

Thank you for reaching out to the Community. I'm happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, are you able to share what you see when selecting the 'Manage Account' option?

As Payoneer Checkout is listed as an available third-party gateway in South Korea, I'd encourage you to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account-specific details through the Community. They will be able to provide some insight on how to proceed and ensure it gets resolved. 

• Head over to our Help Center: https://shopify.link/KWb8
• In the virtual assistance chat box, type 'Contact Support'
• This will prompt you to log into your shop
• Once logged in, you will see the option to chat with an advisor

Please let me know if you have any other questions.