Why can't I add more collaborators to my ecommerce store?

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I have currently added 4 out of 5 staff members to my shopify store. I currently have 1 Collaborator linked to my shop. I get the message that every new Collaborator needs a code from now on. Normally this screen should say 'generate new code' but I don't see that.
Also if the person I want to collaborate with sends an invitation via my shopify URL, I don't get it, neither via email nor via shopify itself.
Does anyone know what I am doing wrong or what is happening?




Screenshot 2024-03-29 at 11.34.55.png

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