Why can't I apply for collabs despite meeting all Shopify requirements?

[NatalieRose0826]

I am attempting to apply as for collabs, but Shopify keeps incorrectly saying I have not linked a social account that is public, has more than 1k followers, and is a business account. I have linked my Instagram that fulfills all of these requirements, yet I am still unable to apply for a collab with a brand I am interested in working with. I've confirmed my email and have also set up my PayPal account, does anyone have any tips to get this resolved? It apparently is impossible to make contact with an actual human at Shopify Support, so any help here would be greatly appreciated! 

[Blair]

Hi @NatalieRose0826,

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request. 

If you've confirmed that you've met all the requirements and continue to receive an error, I'd encourage you to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account details through the Community. They will be able to ensure this gets resolved as quickly as possible. 

To connect with us, you can:- Head over to our Help Center: https://shopify.link/KWb8
- In the virtual assistance chat box, type 'Contact Support'
- This will prompt you to log into your shop
- Once logged in, you will see the option to chat with an advisor

Please let me know if you have any other questions. 

[NatalieRose0826]

Hello,

Thank you for your response. However, this still doesn't help me resolve my
issue. I have typed on "contact support" and do not see an option to
"select my store" anywhere. I just really need to speak to someone
about why I am unable to apply for collabs when I meet the requirements.
There clearly is an issue somewhere with your system that isn't recognizing
my Instagram account. I don't wish to open a store, I simply would like to
apply for collabs with brands, is that not possible?

Thanks,
Natalie

[Emily]

Hi, @NatalieRose0826.

Thank you for your reply and providing that information. 

I recommend using this link to contact Support. You should see a button that says unable to log in or access account. Please click that and you should be connected to a Support Advisor. 

Take care, 

[NatalieRose0826]

Hi Emily,

Thanks for your quick response! Unfortunately when I try this, I receive
this error message:

"We were unable to connect you with Shopify Support.

Please use another contact option."

I don't understand why this is so difficult, are you able to help out here?

Thanks,
Natalie

[Tahira3]

Hi @NatalieRose0826 

Im also having the same problem.

Was your issue solved?

[Maz]

Hi, @Tahira3!

Are you also unable to contact our support via this link? 

If not, please send a screenshot of the error you're experiencing, thank you!