Why can't I create new draft orders on my ecommerce platform?

[THOG-Co]

trying to create new draft orders, but keeps getting, "problem loading this page".

on other "Orders", "Customers" page click, it loads okay.

Draft order front page, listing all the draft orders, is okay,

but when i click an item in the list, it loads slow then stops just before completing the load.

then problem loading page comes out.

please, our store is at a halt, because of this.

HELP US, NOW !!!!!!!!

[THOG-Co]

BTW, i'm posting via Google Chrome, latest version.

[Sophia]

Hello, @THOG-Co.

Sophia here from Shopify. I'm sorry to hear that you've been experiencing this issue with creating new draft orders. 

Thank you for including the detail about the browser. Google Chrome is one of the supported browsers, though I'd like to rule out any potential issues with browser extensions as well. Have you tried an Incognito window? It may also be worth trying from a different device and/or network if you can. For example, test creating a draft order using the Shopify app and/or your mobile data network rather than WiFi.

Let me know if any of these troubleshooting steps allow you to load the page. I understand how important it is to get this resolved as soon as possible. If the loading issues persist, our support team would be more than happy to take a closer look into the account with you via live chat, email, or callback through the Shopify Help Center.

[THOG-Co]

We tried it on 3 desktops all using a chrome browser. It's all the same.

we have minimal extensions on our browsers.

i haven't tried incognito.

it works fine on the android shopify app.

but the problem is in our warehouse and store, we use desktops only..

[THOG-Co]

I've tried incognito and removed all extensions in chrome. Still didn't work.

[Sophia]

Thank you so much for running through some troubleshooting steps, @THOG-Co. My apologies for missing your replies earlier.

Were you using a different network on your Android device than on the desktops at the warehouse? I wonder if there may have been a connectivity issue with the internet service provider for WiFi verses with using mobile data. I haven't been able to replicate the issue on my test store. I can view individual draft orders as well as create new ones.

If this issue is ongoing, we’ll need to access your account in order to investigate further. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request. Thank you!

[avalongreen]

Why this happens, I do not know.  But, when I reduced the zoom on my Google Chrome browser to 100% instead of 125%, I was able to create an order in Shopify admin for POS.  So, the window browsing size will definitely affect certain functions within Shopify.

[nancysteen]

OMG, this worked when I reduced the size.  I have tried everything to get it to work again and this fixed it.  Thank you!!!