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Why can't I deactivate my inactive online store?

Draza
Visitor
3 0 0

Help me resolve this.

And why I can't deactivate my store? Any store?

I have an inactive store now it's 4 days in a row I can't get in my shop, it says that my store is unavailable. I tried like, hitting the button to open a new store, and it opened like a subdomain from my crashed store, didn't want that shop to work I just wanted to see can I open a new one, and now I cannot deactivate any store, and billing plan is just hitting my bank card.... I have contacted many people in Shopify Support and NONE of them know to help me. They just told me to contact another and another and another Shopify support. 

Accepted Solution (1)

Don
Shopify Staff
2777 199 389

This is an accepted solution.

Hi there, @Draza!

 

Thanks for letting us know about this!

 

You mentioned you have already reached out for support on this, can you confirm if your support contact was escalated to one of our specialist teams internally?

 

If so, then no further action would be necessary on your behalf as the first and only place you'll get an update is by way of a reply to that support contact.

 

While we can't access your account info or support tickets here for security reasons, if you can share the ticket number from where your issue was escalated, I can check to see if that is with the right team for more info.

 

All the best!

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 4 (4)

Draza
Visitor
3 0 0

Btw, this happened when I was changing billing settings for the store, from PayPal to my MasterCard, when I click on the card to be the primary payment method. Then suddenly the store crashed and was all unavailable from that point. Maybe because of my card info, maybe I did something wrong, like, changing my private info on the card instead of business. But, on the other side, that is what I always do, my card info is my private info, and for business info, I have a card that is billing address from my business address and all from, my firm. 

Don
Shopify Staff
2777 199 389

This is an accepted solution.

Hi there, @Draza!

 

Thanks for letting us know about this!

 

You mentioned you have already reached out for support on this, can you confirm if your support contact was escalated to one of our specialist teams internally?

 

If so, then no further action would be necessary on your behalf as the first and only place you'll get an update is by way of a reply to that support contact.

 

While we can't access your account info or support tickets here for security reasons, if you can share the ticket number from where your issue was escalated, I can check to see if that is with the right team for more info.

 

All the best!

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Draza
Visitor
3 0 0

Yeah all good now, but i was afraid of losing acc and store.. I didnt see any of these problems online and staff was very fast resolve this problem when they saw email that i send them but i took 4days... I was rly lost those 4 days. I cant imagine that hapend when i make 6figure business. 

aande37
Visitor
1 0 0

The “Deactivate” button isnt even there for me?