Why can't I directly add an MP4 video file to my webpage?

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Why can't I directly add an MP4 video file to my webpage?

treetobox
Visitor
2 0 0

I want to add a video that I created without using another source.

Shopify states MP4 file is okay, (see image below) but all the answers I read on this forum state that you have to use Vimeo or YouTube URL.

 

Why does Shopify not allow inserting a MP4 video file? (not a video URL)

 

Screenshot 2023-03-12 at 6.26.48 AM.png

Why do I have to create a video in YouTube or Vimeo to add a video to my webpages?

 

Accepted Solution (1)
oscprofessional
Shopify Partner
16266 2431 3160

This is an accepted solution.

@treetobox 

If the solution is useful then like and accept it. 

Get pass your Store Core Web Vital Free Speed Optimization Audit, Chat on WhatsApp | Skype : oscprofessionals-87 | Email: pallavi@oscprofessionals.com | Hire us | Guaranteed Site Speed Optimization | Website Free Audit | Shopify Theme Customization | Build Shopify Private App | Shopify SEO | Digital Marketing | Oscp Upsell & Cross sell App : Free | Oscp Sales & Volume Discount App : Free | Custom Pricing Wholesale App : Free | OSCP Shipping Discounts App : Free

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Replies 5 (5)

oscprofessional
Shopify Partner
16266 2431 3160

@treetobox 

oscprofessional_0-1678712580567.png

 

Add your custom video in the files section and copy the link and paste it

Get pass your Store Core Web Vital Free Speed Optimization Audit, Chat on WhatsApp | Skype : oscprofessionals-87 | Email: pallavi@oscprofessionals.com | Hire us | Guaranteed Site Speed Optimization | Website Free Audit | Shopify Theme Customization | Build Shopify Private App | Shopify SEO | Digital Marketing | Oscp Upsell & Cross sell App : Free | Oscp Sales & Volume Discount App : Free | Custom Pricing Wholesale App : Free | OSCP Shipping Discounts App : Free

treetobox
Visitor
2 0 0

That worked, Thank you very much!!!

oscprofessional
Shopify Partner
16266 2431 3160

This is an accepted solution.

@treetobox 

If the solution is useful then like and accept it. 

Get pass your Store Core Web Vital Free Speed Optimization Audit, Chat on WhatsApp | Skype : oscprofessionals-87 | Email: pallavi@oscprofessionals.com | Hire us | Guaranteed Site Speed Optimization | Website Free Audit | Shopify Theme Customization | Build Shopify Private App | Shopify SEO | Digital Marketing | Oscp Upsell & Cross sell App : Free | Oscp Sales & Volume Discount App : Free | Custom Pricing Wholesale App : Free | OSCP Shipping Discounts App : Free

Elias
Shopify Staff (Retired)
3076 300 550

Greetings, @treetobox.

 

Thank you for reaching out and posting this question!

 

I'm delighted to see that the Shopify Community was able to help point you in the right direction for uploading and managing files  - thanks so much @oscprofessional

 

Since the 'how to' has already been addressed and you were able to upload the video already, then I'd like to take a moment and touch on why we suggest using YouTube or Vimeo for adding videos. There are some limitations when it comes to uploading video files on Shopify, such as the file size and video lengths, which in turn may prevent you from being able to use the original video that you had originally intended. For this reason, we recommend using YouTube or Vimeo as you can easily  exceed the file size and video length limitations as well as take up less bandwidth directly on your store. On that note, the following file requirements can serve as guidelines for when making your videos and uploading them successfully on Shopify.  

 

Video file requirements

Attribute Requirement
File size Maximum of 1 GB (gigabyte)
Resolution Maximum resolution of 4K
Video length Maximum video length of 10 minutes
File formats MOV and MP4

 

I noticed that you're a new member of our Shopify Community and I'd love to hear more about your business! What kinds of products are you selling? Do you have a marketing plan prepared for your store?

 

Elias | Social Care @ Shopify 
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jrfellers
Tourist
9 0 2

Hi Elias, 

 

          I realize that this is a year old, but I am having a similar problem.  I am using video files for products that are hosted by a wholesaler.  Is there a way to import these videos by providing the URL or must I download them and then manually add them to my Shopify site's "Files" to get this to work? 

Thanks!


John,