Why can't I disable my store password?

[Reyhaan]

I've designed a new store, paid for the basic package, now it wont let me disable the store password. Every time i click it it just shows loading and doesnt do anything. any ideas?

[Edward-Newgate]

Hi 

You can follow steps on this guide: How to Remove Password Protection From your Shopify Store to disable your store password.

Hope it helps!

[TheStuden]

I have acctually one trial 14 days and I can't disable site password?

How can I do because I want to try this store and after that I want to pay the plan. Because to remove need to pay the plan.

[Pumps]

I'm on a 14-day trial and it's not letting me remove my password from my website, I've tried everything, but it seems not to work.

[levi94]

HI, I had same problem. Scrolled all the way down to bottom of page where I found a check box to enable or disable password. Check box at top of page didn't work, bottom did

[CycleWyze]

Had the same issue, this is the "solution"

Uncheck the box next to "Restrict access to visitors with the password" 

Thanks Levi!