Re: Cant open my store on internet

Why can't I establish a secure connection to my online store?

3 0 2

When i search my store on Google this shows up


 and it reads in english: safari cannot open the page because a secure connection to the server could not be established.

 And i cannot open my page on Google someone that knows how i can fix it?

Replies 3 (3)

40 3 15

Is your site ""? 

It works fine.

If its still not working on your side, try to clear the cache on your iphone and try again.


Shopify Staff
2270 154 262

Hi, @Axel433.


Welcome to the Shopify Community!


When navigating to your website on a mobile device (Safari browser) and desktop device (Google Chrome browser) I was able to successfully access your website. I'll share screenshots below for better visibility.


Screenshot on mobile using Safari browser:



Screenshot on a desktop using Google Chrome browser:

After searching the Safari error message, I recommend clearing your cache and cookies to clear your browser history. Once you've followed this step, try relaunching your website in the Safari browser or an additional browser on your device.


Lastly, while browsing your storefront I noticed you haven't had a chance yet to add a favicon image to your store. 


Let us know if you are still experiencing issues on your end when accessing your website.

Victoria | Shopify 
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Shopify Partner
5624 1261 1230

Hello @Axel433 


It's showing fine on my end:



If it is still not showing, you try :

Fix 1: Double-check the URL

The first thing you should do when Safari can't establish a secure connection is to check the URL again. Click the URL to view the full web address to make sure the web address is correct. Any small mistakes (like .cn should be .com) could bring you to a wrong and unsafe site.


Fix 2: Clear the Safari browser history

As mentioned earlier, the outdated cache browser history may cause Safari can't establish a secure connection to the server.


I hope the above is useful to you.
Best regards,
GemPages Support Team

GemPages - Build any high-converting store pages for any business

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