Why can't I find the deactivate option for my online store?

greywolfcoffee
Tourist
3 0 1

I am trying to deactivate my Shopify store, however, when I go into Settings -> Plan, there is no button option to deactivate as shown in Shopify documentation. I no longer am running this business, as I started a different business, so I need this store deactivated. thank you for your help!

Replies 2 (2)
greywolfcoffee
Tourist
3 0 1

Hi Roan,

 

Thank you for your feedback. I do not have any outstanding balances on my account. I will contact Shopify Support for deactivation. Thank you.

greywolfcoffee
Tourist
3 0 1

How do I email Shopify SUpport? I tried live Chat but all I got was a robot. No live agent ever helped me.