Why can't I insert a link in my blog post or pages?

[elsaerlin]

Hi, so I'm complete unable to insert link no matter if its on blog post or pages, the button is greyed out. I have tried to restart the page, do it on another device, open a private browser and on another browser but nothing works. It is impossible to insert a link. Does anyone know how I fix this? 

Best, Elsa

[Olivia]

Hi, @elsaerlin!

Welcome to Shopify Community.

Thanks so much for sharing your concerns with our network. That does indeed sound very strange, so I'd love to help you investigate what is going on. 

To make sure I don't miss or misunderstand anything, is there any chance you can show me some screenshots of what it looks like when you are trying to insert links?

While I'm sure you are already following these steps, let's recap what they should look like:

Steps:

1. Highlight the text or image that you want to turn into a link.

2. Click Insert link.

3. Enter the destination URL for the link in the Link to field:

   • To link to an external website that is outside of your Shopify store, enter https:// followed by the web address, for example https://www.example.com.
   • To link to a page within your Shopify online store, enter the short URL, for example /collections/summer-collection.
   • To create a link that opens an email message, enter mailto: followed by the email address, for example mailto:example@example.com.
   • To create a link that makes a phone call, enter tel:, followed by the phone number, for example tel:+0-123-456-7890.

4. Enter a short description of the link in the Link title box.

5. Choose how the link will open with the Open this link in menu:

   • the same window: The link will open in a user's existing browser tab or window.
   • a new window: The link will open in a new browser tab or window.

6. Click Insert link to convert your highlighted text into a link.

I look forward to your reply,

[Olivia]

Hi, @elsaerlin.

I am writing to follow up with you again as I have not heard back yet. Were you able to try the steps above to insert a link? Are you still experiencing issues with doing so?

Please do let me know so I can help you investigate further if necessary.

Warm regards,

[katieelizabeth]

Hi Olivia, I am having the same issue. I can’t get past clicking the insert link button as it is greyed out. So when clicking it nothing happens. I would attach a screenshot but it says PNG files are not accepted. 

[kserolas]

To resolve

Paste and then HIGHLIGHT the link you want to add by double clicking on it

Then you see the BUTTON working and you use it

[Olivia]

Thanks for reaching out, @katieelizabeth!

Ah, okay the button will show as greyed out until the text is selected as mentioned by fellow user, @kserolas. This will enable the insert link option, and you can enter your desired destination.

Here is an example from before I highlight the text:

And here is what it should look like to enable the option:

Please let me know if that works for you and if I can provide any further guidance.

Warm regards,

[kserolas]

To resolve

Paste and then HIGHLIGHT the link you want to add by double clicking on it

Then you see the BUTTON working and you use it

[AuraNobleEvan]

I've found a solution that worked for me, and I'd like to share it with you all:

The key is to select the text you want to turn into a link first. Here's the step-by-step process:

1. Type the text you want to link in your blog post.
2. Highlight/select this text with your cursor.
3. After selecting the text, you should notice that the "Insert link" button becomes active (it changes from a light grey color to a clickable state).
4. Click on the now-active "Insert link" button to add your link.

If your cursor is just placed in a blank space without any text selected, the "Insert link" button will remain grey and inactive.

Using this method, I was able to successfully publish my first blog post with working links.

I hope this helps anyone else who might be facing the same issue.