Why can't I log in to my ecommerce store?

[chawleejay]

I am trying to logon to my shopify store but am getting a unavailable page. Can i please get help or an escalated ticket to solve this issue. Im not seeing any shopify technical issues on the website so do not know whats going on

Thanks

[Nia]

Hi, @chawleejay

Can you try the following please -

• Clear your cache and cookies on your browser. After this, completely reboot the browser.
• Try a different web browser, as well as incognito or private windows to rule out any browser issues. 
• When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
• Ensure the web browser is up to date on the latest version (we don't support every browser, but we do support these ones.)

If the issue continues to persist, please reach out to our 24/7 Support Team who will be able to take a look at your store in the back end to determine the issue and escalate your ticket if necessary.

[chawleejay]

thank you for your help. the solution has been solved