Why can't I log into my account to access the help center?

CoreySchroath
Visitor
1 0 0

SHOPIFY I CANNOT EVEN LOG INTO MY ACCOUNT OR MY STORE SO I CANT GET TO THE HELP CENTER AT ALL! IT SAYS MY STORE IS UNAVAILABLE AND NEEDS TO UPDATED ON SHOPIFY.COM! HELP ME! I AM DISAPPOINTED IN HOW BAD THE HELP AT THE HELP CENTER IS.

Reply 1 (1)

SealSubs-Roan
Excursionist
190 12 12

Hi @CoreySchroath !

 

I understand where your frustration is coming from. Since this is an account issue, I highly suggest that you reach out to Shopify support team or advisors so, they can further assist you and check what is causing this error by going through the Shopify Help Center, and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear

Roan
Please let me know if it works by marking it as a solution!
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