Why can't I log into my Admin account on Shopify?

[AntonColenbrand]

About two weeks ago the admin access was not working (for everyone it seems)

Same problem again, try to log into ADMIN but get the error message:

Unable to access Feed Me Healthy

Sorry, a login error occurred. Please try again.

Log in

Request ID:

170f31e5-4189-4b1e-86d5-60da04362e29

[Miles · Accepted solution]

Hi, @AntonColenbrand!

I'm Miles from the Social Care team at Shopify. I am sorry to hear you're not able to log into your Shopify Admin. I've just checked, and we don't have any reported issues with the admin at the moment and it looks like my login is working for my store.

If you are experiencing issues, I'd recommend trying the following:

1. Clear your cache.
2. Try another device.
3. Try another browser.
4. Make sure you're using on of Shopify's supported browsers.

If you do try the above and it's not logging in, there may be an issue with your account and you'll need to contact Shopify Support for assistance. I'd also recommend keeping an eye on shopifystatus.com if you're ever having issues to see if it's a widespread issue or not.

If you need any further assistance, please let me know.

[FeliciaH]

Unable to log into Shopify Admin - Done what was indicated clear cache, use different browser, still unable to. Please Help!

[M10]

Yeah Same here, Was just loading all my orders and bam too much traffic error... Annoying indeed

[happycanada]

same for me unable to log into my store

[PaulNewton]

@Mysisterssecret , @Mysisterssecret  , This is an unrelated incident to the orginal post.

Please see https://www.shopifystatus.com/ 

There is an outtage affecting Admin , Checkout, Point of sale

https://www.shopifystatus.com/incidents 

At least it seems shopify does know about it

[Mysisterssecret]

Okay thank you!

[Mysisterssecret]

I am attempting to login and it says just "not found" none of the suggestions worked.

[graceandmaple_]

I am also trying to login to my store to check orders etc and I get the not found page. I have tried all of the suggestions and nothing is working.