Why can't I reach my website and how to fix it?

[jcltrendyshop]

Hello! Hoping for some help. I cannot open my website. What is wrong? PLEASE HELP. It says

This site can’t be reached

jcrl-trendy-shop.myshopify.com took too long to respond.

Try:

• Checking the connection
• Checking the proxy and the firewall
• Running Windows Network Diagnostics

ERR_CONNECTION_TIMED_OUT

[Lulu]

Hey, @jcltrendyshop!

Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.

I am sorry to hear that you are having trouble accessing your store. I have tested it out on my end and it is loading perfectly:

It looks great by the way! This would usually mean the error is with your browser/device. Can you please clear your cache and cookies and ensure you are using an up to date version of Google Chrome. Once you have done that, can you try accessing your store again for me and let me know how you get on? 

Thank you! 

[fiddystickers]

Hi I can't seem to access mine as well. It has the same error message. Please check if it's working? Thanks so much!

[Love1234567890]

All the staff can't login in to our store. What's happening here? Tried all troubleshooting. Did use chrome and other browser. Tried the computer and mobile still the same.  

This site can’t be reached

[artsylar]

All of us can access our store except from one of our staff. She is getting the same error. Cleared the browser cache and cookies, used incognito, used different device and network connection and still no luck. Here is our store tokudeals.myshopify.com.

[Neat-Street]

Hi, team Shopify!

I can't get into my store as well. Same problem as the OP above. It works if I use my other domain, but not through myshopify.

https://neat-street-philippines.myshopify.com - not working

https://neatstreet.com.ph - working properly

Hope you can fix it soon! Thanks!

[Adamson]

Been having same issue for a while now, not just my site but all .myshopify.com doesn't load on any of my browsers, but once i change my network carrier to another, .myshopify.com sites loads well 

[sarhov]

whoever encountered this issue too, run some shopify website diagnostics by "cro media", they would quickly identify the issue.