Why can't I remove items from my online cart?

[Delibox]

The x button on the cart is not working.  Used to work but suddenly has stopped so can’t delete items from cart.  Not tech savvy so any help much appreciated, thanks 

[Sheesh_b]

Hi @Delibox 

Can you please share the website URL to check further?

[Delibox]

Www.eastlothiandelibox.Co.uk

[Zworthkey]

@Delibox 
It's some js issue for that you cancel or cross button is not working.
In my opinion hire a developer to fix out this issue.

Let me know if you need any more help.

Thank you.

[Delibox]

Thank you, that’s really helpful, and way past my skill set!  Will get in touch with our website designer.  

[CarlosSoto94]

Hello @Sheesh_b I am having a similar issue. Once I click the "remove  item" button from the cart it does not remove it but takes me directly the checkout with the item still being there. My website is www.premierepeople.shop . Is there any chance you can look into it! I'm open to pay for a solution

[Sheesh_b]

Hi @CarlosSoto94 

Thank you for your patience but you can do one thing to solve this issue on your cart page.

Just follow below steps which I'm sharing in the form of screenshots.

First go to code Theme Code > edit

Then find cart.liquid under Templates

Scroll to line 75 and remove the selected code

and replace with

Code:

<a style="display: inline-block;" class="remove s-text7 flex-c-m m-l-30 m-t-10 p-l-10 p-r-10 p-t-5 p-b-5 bo1 bo-rad-23 hov1 trans-0-4" href="/cart/clear">{{ 'cart.general.remove' | t }}</a>

This will fix your issue that is not removing the products from cart.

Thanks

Sheesh B

[CarlosSoto94]

Hello Sheesh B,

Thanks a lot for taking the time to look into this and reply! The issue was
partially solved. I am now able to remove items from the cart. However, all
items are removed instead of just the selected items. I can not remove only
one item. Do you know how I could fix this? Similar thing happens when I
click on "update cart / actualizar carrito", I am taken directly to the
checkout.

Also wanted to ask if you know how I could add the header menu on mobile
and if there is any way to resize the Home page slider as it is cropped on
mobile?

I appreciate your help and attention. Let me know what you think!

Thank you,
Carlos

[CarlosSoto94]

Hello Sheesh B,

Thanks a lot for taking the time to look into this and reply! The issue was partially solved. I am now able to remove items from the cart. However, all items are removed instead of just the selected items. I can not remove only one item. Do you know how I could fix this? Similar thing happens when I click on "update cart / actualizar carrito", I am taken directly to the checkout.

Also wanted to ask if you know how I could add the header menu on mobile and if there is any way to resize the Home page slider as it is cropped on mobile?

I appreciate your help and attention. Let me know what you think! 

Thank you, 
Carlos

[flokymc]

hello there .

i have the same problem and i can’t see { cart.liquid } in my templates 

any idea ?

[Allison2424]

Hi Sheesh,

We are having the same problem with customers not being able to remove items from their cart. I found cart.liquid under themes but our code is different. I am very computer illiterate. If you have time, could you look at ours and see what we need to do to fix this issue? The website is www.seedsnsuch.com.

We are using the empire theme if that matters.

Thank you,

Allison

[Gramacirr]

It let me remove from the cart. There is an x you click on.

[Allison2424]

For some customers the x does not remove the product. I know it's not user error because we were able to duplicate the issue on two of our office computers. Some people are able to remove cart items and others are not. It is very odd.

[Delibox · Accepted solution]

Thanks for your suggestion.  Will get the website creator onto it 😊

[Gramacirr]

Clearing browser cache and cookies worked for me.

[Melo11]

@Sheesh_b 

Hello,

The platform prevents me from creating a discussion on this subject...

I have same problem on my shopify store (I use the Flex theme).

I can't remove items from cart.

I think the problem is with the attached image as it shows when I click the button to remove the item from the cart, but I don't know how to fix it.

Link to my store : https://princesse-fleurie.com/

Thanks in advance

[Gramacirr]

I think I removed cache and cookies to fix this issue.

[Melo11]

@Gramacirr 

I've tried everything at this level and it didn't work (cleared cache, deleted cookies, private browsing).

[Sheesh_b]

Hi @Melo11 

I can see that jQuery is not loading properly or not available.

You can add jQuery CDN path in the <head></head> part.

Code to be added:

<script src="https://code.jquery.com/jquery-3.5.1.min.js"></script>

Let us know if this fix your website issue.

Thanks

Sheesh B

[Melo11]

@Sheesh_b 

Your piece of code solved the problem, thank you very much.

[Sheesh_b]

Hi @Melo11 

Glad it worked for you.

I'm not branding anything but wanted to share this app link which is free and you can use it to maximize your store potential.

App link: https://apps.shopify.com/ecomsend

Thanks

Sheesh B

[LottieandLysh]

Hi Sheesh!

I'm having the same problem... Customers are unable to remove items from the cart (on the cart page rather than pop up cart) and cannot adjust the quantity of items in the cart either. I have spoken to the theme developers (Vantage) and they were no help, said it is probably an app blocking it. I've been going through the apps and still no joy... Are you able to help at all? 

www.lottieandlysh.co.uk

[Sheesh_b]

Hi @LottieandLysh 

I can see the cart is working without any issues. Let me know if you're facing this issue for a specific product.

Thanks

Sheesh B

[LottieandLysh]

Hey! Thank you for or your reply. The pop up cart works, but the actual cart page doesn't let you remove items or modify the quantity. It doesn't seem to be related to specific products.

The main problem is that our abandoned cart emails don't take the recipient to the pop up cart, it goes to the cart page so if they want to modify the contents before checking out they are unable to do so

https://lottieandlysh.co.uk/cart

[Sheesh_b]

Hi @LottieandLysh 

As I've check your cart page and it's working. I added one product and changed the cart value and it was working properly.

Let me know if you have any specific case where it's not working.

Also, I have few suggestions to improve your store in terms of UI.

Thanks

Sheesh B

[LottieandLysh]

Hey Sheesh, Yeh I fixed it 🙂 It was the sticky checkout button the checkout page stopping it from working. Once I disabled it it started to work fine.