Re: stuff and permission

Why can't I remove items from my store due to incorrect password?

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i try to remove stuff from my shopify store but can not its ask enter password and when i enter it shows incorrect password 

Reply 1 (1)

Shopify Staff
2274 154 262

Hi, @goFionaFashion.


Welcome to the Shopify Community. Thanks for sharing your question!


To gather more context, could you provide information on the following:


  • A screenshot or video recording of the error message you're receiving.
  • Have you tried relaunching your Shopify admin in another browser or on another device?
  • When entering the password, can you ensure CAPSLOCK is turned off?
  • As @A09225 has mentioned, you can also check that you are entering the correct password.


I look forward to hearing back! 

Victoria | Shopify 
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