Why can't I see my second store associated with my admin account?

[Pmiral]

there are 2 store associate with admin account but only one store able to see other is not shown.

how can i found my that store?

there are not completed 2 years

[PageFly-Richard]

Hi @Pmiral ,

This is Richard from PageFly - Landing page builder, I’d like to suggest this idea:
Step 1: Go to Online Store
Step 2: Click Stores:

I hope it would help you
Best regards,

Richard | PageFly

[flareAI]

Hello @Pmiral,

This is Gina from flareAI app.

You can see all your stores under the Stores section in your Online store.

If you are unable to see one of them, there are a few things you can try to locate the missing store:

1. Check the email address associated with the missing store
If you have multiple email addresses, it is possible that you used a different email address to sign up for the missing store. Try logging in with any other email addresses that you may have used.

2. Check your Shopify account permissions
If you are not the account owner of the missing store, it is possible that you do not have the necessary permissions to view the store. Check with the account owner to see if they can grant you access.

3. Check your Shopify plan
If you have multiple Shopify plans, it is possible that the missing store is associated with a different plan. Check your account settings to see if you have access to multiple plans.

4. Contact Shopify Support
If you have tried the above steps and are still unable to locate the missing store, contact Shopify Support for further assistance. They may be able to help you locate the missing store or provide additional guidance.

Gina

[Rick]

Hi @Pmiral

Thanks for reaching out.

I understand that you have two stores associated with your account, but cannot find the second store. I'd be happy to help you troubleshoot this.

Can you confirm that both stores are connected to the same email address? Is it possible that the second store was created using a different email address, which might explain why you are not seeing it when you log in? 

We actually have a recovery tool that you can use to be reminded of stores that are connected to an email address. I would recommend entering the email address there, and checking the email you receive, as it will contain a list of all stores associated with the email. Feel free to try any other email addresses you might have used also.

As @PageFly-Richard has mentioned, you can navigate between stores from your admin, when you have accounts connected to the same email address. When you are logged into the admin of the first store, simply click your name in the top right and then select Stores. We have more information on switching between Shopify stores here in our help center.

There's also info here about setting up a Shopify ID account that I would recommend checking out, as it makes it easier to log in to all the stores, programs, and resources on Shopify to which you have access.

Let us know if any of the above works for you, and if not then we can continue to troubleshoot. You can also consider reaching out to our support team using this link here, and we can do our best to help you. Are you coming back to Shopify after being away for a while perhaps? I would love to hear about your plans!