Why can't I select a plan on the app or website?

[chelleyking]

The site or app won't let me pick a plan.  When i click on the button to pick a plan, it comes up

500 Problem loading page.  It does on both the computer and the app on my phone.

[Blair]

Hi @chelleyking,

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved.

Our Developers are aware of this issue that's impacting merchants like yourself across the platform. Not to worry however, as it has been advised that it is slowly recovering and should no longer be experiencing that error. 

If you continue to see the error, please try attempting some local troubleshooting steps. For ease, I have gone ahead and listed those steps below for you to try: 

• Clear your Cache and Cookies.
• Access the shop in an Incognito Tab. 
• Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
• Try Another Device. 
• Try accessing from the Shopify Mobile App. 
• Try Restarting your device.
• Make sure your device is Up To Date. 

If after completing all of the outlined steps above, you're still experiencing some trouble, please connect with us directly. This will allow our support team to investigate further and ensure it gets resolved as quickly as possible. 

To connect, you can: 

• Head over to our Help Center. 
• Enter into the chat box Contact Support.
• Log into your shop.
• Select one of the available support options.

Please let me know if you have any other questions or concerns.