Why can't I send marketing emails using the Shopify tool?

[jesick]

  

Hey guys, 

we were just about to start using the shopify marketing tool with the shopify email function. 

We created multiple mails within a campaign etc.

BUT.... we can't send it... 

When we click: Review 

It says Invalid Email Address. 

Nothing else. 

We can't even edit the E-Mail Address. We geht an Page not found error then. 

Can someone help? We really put a lot of effort in this campaign. 

[PurpleHorse]

As the title suggests, I'm having an error message show up every time I try to "Review" my Shopify marketing emails. It comes up with a red box at the bottom of the screen that says "Email [my email address] is invalid". Very annoying as I've had no problems up to now and it was working fine earlier today. Thanks in advance.

[Andreas_Zindel]

I have the same problem. I configured a email campaign last night to be sent out today at 10:00am PST. Once I noticed that the campaign hasn't gone out I found that the email campaign went from scheduled back into draft mode (sometime during the night). Figuring it isn't a big deal I went into the campaign to just send it manually. So I click on 'Review', which normally gets you to the next screen to send it, but I was greeted with a red box on the bottom "Email <our-company-email-address> is invalid". 

Note: Sending a test email from the main campaign edit window works

[PurpleHorse]

Sounds like we're having the same problem! Mine also works when I send a test email and the error message I'm getting is exactly what you've said. A glitch possibly?

[kpekkala]

I am having the same exact problem sending out an email. 🙃

[Andreas_Zindel]

I'm on the line with support right now. I'll report back when I have more info

[MilkIt]

I'm having the same problem!

[gallery_yi]

We are having the same issue-- looking forward to this being resolved.

[PurpleHorse]

Just wanted to say thank you to everyone who has replied so far and tried to help! Much appreciated and it sounds like a lot of us are having the same or similar issue. 

[Andreas_Zindel]

Just got off the line with support. They acknowledged that there is a (larger) problem on their end and they're working on fixing it. Unfortunately that is about as open ended and ambiguous as it get's. They'll send me an email once fixed. I'll report back once I know more.

[Andreas_Zindel]

Just got off the line with support. They acknowledged that there is a (larger) problem on their end and they're working on fixing it. Unfortunately that is about as open ended and ambiguous as it get's. They'll send me an email once fixed. I'll report back once I know more.

[PurpleHorse]

Brilliant thanks for letting us know. Hopefully they'll sort it soon as like many businesses I've got a Christmas email marketing campaign waiting to go out! 

[neha__khadd]

Hii 
can you send me screenshots? so I can check 

[Flur]

Same here, when i click Review after finishing a new campaign i get an error message saying my shop's email is invalid. José.

[Jfrollup]

Seems we are all having this issue. Please help!

[wdoukmak]

Same here.

[redstickreads]

I have set up an email to send out to my subscribers.  I have done this before, successfully.  It now tells me the email address I have always used is invalid.  It will allow me to send a test to that same email tho.  I cannot proceed as it continues to give me incorrect information about my email being invalid.  please advise.  I am not using an app for this.  just the shopify email system.

Thanks

[Jfrollup]

Same for me. I am so frustrated as I had an email shceduled for 3pm and it's now 3:11. My whole Thanksgiving sale was scheduled. Anyone found a solution yet? 

[CraigH1]

That's it working for me again! Thanks Shopify gods 😎

[Trevor · Accepted solution]

Hey, folks! 

Thanks for flagging! I've touched base with our developers and can confirm this should be resolved.

Please let me know if you continue to experience issues.  

[PurpleHorse]

All sorted for me! Thanks for your help 😀

[Flur]

All fine now, thanks!

[coffiend]

There are plenty of other marketing email tools other than the Shopify tool. If you're like me, who's super stretched thin with handling logistics and product development, then I recommend you take a look at Spreeflo for email automation. Spreeflo looks at your customer segments and prepares hyper-personalised marketing emails for your customers. Every email is uniquely crafted for the customer. It'll save you alot of time but also constantly be working in the background to help acquire new sales from your existing customers. It includes abandoned cart recovery, brand promotion, product recommendations, and discount code emails. I just spend several minutes on the app to review the generated email copies every day and am able to dispatch personalised emails to hundreds of customers.