Why can't I update my credit card information at checkout?

[scrambleduser]

My website shows this error message when attempting to check out:

Now, my credit card number recently changed, which I suspect (Not sure!) might be the cause of this issue. HOWEVER.. I cannot update my credit card for some reason. Under Settings -> Billing -> 3 dots on my credit card -> Replace, we get this pop-up.
PROBLEM: The fields where I'm supposed to fill in credit card info are not clickable??? I cannot type anything in those fields. The address stuff works fine.

[Blair]

Hi @scrambleduser,

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, are you looking to update the credit card on file that's used to pay for your Shopify Subscription?

If so, I'd encourage you to attempt some local troubleshooting steps to confirm this is not related to a browser error. For ease, I've gone ahead and listed below those steps for you to attempt to see if this helps to resolve:

• Clear your Cache and cookies. 
• Access the shop in an Incognito Tab. 
• Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
• Try Another Device. 
• Try accessing from the Shopify Mobile App. 
• Try Restarting your device.
• Make sure your device is Up To Date. 

If after attempting all of the steps outlined above, the issue persists, please feel free to connect with us directly. This will allow for our support team to take a closer look as we don't have access to any account information through the Community.

The connect with us, you can: 

• Head over to our Help Center.

• Enter into the chat box Contact Support.

• Log into your shop.

• Select one of the available support options.

Please let me know if you have any other concerns. 

[tolgakyz]

Hi,

When I access my payment page using mobile internet (I use stripe), the area where I enter my card information gives an error. However, when I connect to the internet via wifi and enter, I do not have a problem. I checked my payment page via Shopify, disabled and re-enabled the Stripe connection. However, my problem still persists. My customers cannot enter their card information on the payment page using mobile internet. Can you help?