Why can't I upload images and videos successfully?

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Why can't I upload images and videos successfully?

Zanmin
New Member
10 0 0

Is there anyone who can solve the problem of uploading images and videos for me? I have done all these things, but my problem is not solved (change the size, change the format, clear the cache memory, change the browser, whatever I had to do, please) If I have to do something else, please explain step by step how to do it

Accepted Solution (1)
Victor
Shopify Staff
2572 236 545

This is an accepted solution.

Hi @Zanmin,

 

Right, okay. In that case, please contact our support team directly. They can authenticate you on your account and investigate why this is happening on your store.

Victor | Social Care @ Shopify 
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Replies 3 (3)

Victor
Shopify Staff
2572 236 545

Hi @Zanmin,

 

Are you receiving a specific error message when you try and upload images and videos to your store? If so, what does this error message say?

 

Please also refer to our uploading images page on the Shopify Help Center which outlines some restrictions you must adhere to when adding digital media to your store.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Zanmin
New Member
10 0 0

The error text is (there was an issue uploading in media.try again later) in addition, I can not upload my photo to any part of the shop.

Victor
Shopify Staff
2572 236 545

This is an accepted solution.

Hi @Zanmin,

 

Right, okay. In that case, please contact our support team directly. They can authenticate you on your account and investigate why this is happening on your store.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog