Why can't I verify my account to receive payments on Shopify?

HibbaSobia78y
Visitor
2 0 0

Ive sold something on shopify for about £170. Im under the age of 18 and my account is listed under my details, and when it tels me to cerify it wants me to verify me but whenever i do it says i did it wrong, is it becayse of my age? how do i verify my Shopify payments to receive the payment? 

Replies 3 (3)

Ollie
Shopify Staff
2404 454 405

Hey @HibbaSobia78y.
 
Thanks for reaching out. 
 
In order to have a Shopify store available on the platform, you will need to be at least 18 years or older to have an account - this is outlined within our Terms of Service. With that being said, as a minor you can add your bank account for payouts but the credit card (CC) used for billing would need to be your parent or guardian. Additionally, your parent or guardian would also need to be the account owners of the Shopify store and you as a staff member
 
Let me know if you have any questions.

Ollie | Social Care @ Shopify 
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HibbaSobia78y
Visitor
2 0 0

Please could you tell me how to make my parents the owners of the account? I’ve tried by changing the owners name to hers and changed the date of birth to hers and I’ve been trying to use her passport for verification but it won’t even load a new page when I try. And I know the passport picture isn’t the problem, it doesn’t even say the ID is invalid. I really need help with this

Imogen
Shopify Staff
1706 199 299

Thanks for following up with us, @HibbaSobia78y. To set some expectations for you, we're unable to authenticate users here in the Community. This means that we're not able to access accounts, account details, or verification details here. In order for us to get you the Support you need for this request, we'll need you to reach out to our Authenticated Support Team via our AI Assistant. Use the link I've hyperlinked in my previous sentence to connect with our Help Center. From there, let our AI Assistant know that you need assistance with verifying your Shopify Payments Account, and also let them know that you would like to make your parent's the owners of your account. It will then provide you with prompts that you can use to get in touch with our Team so we can begin the processing of helping you with this request.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog