Why can't I verify my email for domain setup?

[Triston77]

I cannot verify my email address, I have clicked resend email and it has not sent me anything to my email, I have done this multiple times and waited 24hrs and NOTHING so what is going on with it and how can I get this fixed so I can verify my email and to finish setting up my domain that I have paid for thanks.!

[Rick]

Hi @Triston77 

Thanks for reaching out here.

I understand that you are having some trouble with the domain verification for your domain. You have purchased this domain on Shopify, is that correct?

Thanks for confirming that you have not received a domain verification email, even after re-sending the email yourself through your Shopify domain settings page.

Can you confirm the email provider you are using for this email address? Are you using an AOL or Yahoo email address by any chance? It is possible that the verification emails might end up in the spam/junk/promotional folders in your email account, so I would recommend checking those just in case. 

If you are unable to receive verification emails to your email address then you may need to adjust the email under the Registrar Information to a different email address - a safe bet is a standard Gmail address. There is more information about this here, which includes considerations before you edit the contact info. 

It is also important to realize that the registrar email that you are using for the verification shouldn't use the same domain that you are verifying. For example, this means that if your domain is called domain.com, you should not have info@domain.com as the registrar contact email as it will likely cause problems.

Are you seeing any error messages in your admin, indicating that there is Action Required for the domain? Any extra info or screenshots that you can provide will be helpful.

[Triston77]

My email address that I signed up with is a Gmail account but it is hidden by a weird email that Shopify gave me so customers don’t actually see my real email, and yes I have the button that says action required I click it then it brings me to an error saying VERIFY EMAIL I click the button and wait 24hrs and I get nothing my email and everything is correct because I get everything else sent from Shopify except for the email to verify my email address for my domain 

[Rick]

Hi @Triston77 

Thanks for getting back with this extra information.

Can you confirm if the Gmail account email address is entered in the domain contact information? Or are you seeing the other customer-facing email address you mentioned?

By default, the Shopify store owner's email address and information are used for new domains. So this should automatically be set to the regular store owner's email, however I would recommend checking this:

• From your Shopify admin, go to Settings > Domains.
• Click the domain name.
• Click Domain settings > Edit contact information.

If you have confirmed that the standard Gmail address is already entered here, and is not receiving any of the domain verification emails, then it would be a good idea to reach out to our support team so that we may take a closer look and help you troubleshoot this.

You can also try changing the email address in the domain contact information to another one where you will receive notifications about your domain subscription. Before changing anything please be aware that you need to wait 60 days after making changes to your contact information before you can transfer your domain (this may not matter to you if you do not plan on transferring the domain).

[MyGarage]

I'm having this same problem. What did you do to correct this?

My domain verified to my gmail acct but the email will not verify. 

[Rick]

Hi @MyGarage 

Thank you for reaching out here, and welcome to the Shopify Community.

I understand that you are also experiencing some issues with verifying your domain. Can you confirm if this is a Shopify bought domain?

If you have read through my previous replies in this thread, and have tried my few suggestions but are still unable to receive the verification email and verify your domain, then I would suggest contacting our support team directly so that we can take a closer look at your account and troubleshoot this with you.

You can reach our team via our help center here. Once you explain what is happening, our support advisor will explain the next steps involved.

Besides this domain issue, how is the rest of your store coming along? Is this a new Shopify store that you are in the process of building? Let me know if there's anything in particular you are working on and if you need some help or guidance - we're always keen to lend a hand!

[CCL2]

I have tried everything and I’m still not receiving the email and I’m unhappy because I have paid for this domain and cannot do anything about this problem.

[Emily]

Hi, @CCL2.

Thank you for reaching out! We are currently experiencing an issue with domain verification emails being sent. Our team is working on getting this back up and running as soon as possible. I recommend changing the email address to a different provider besides @gmail or @yahoo, then resend the verification email, hopefully that will work for you! 

[Goddess3]

I'm facing the same issue too and it has been 4 days since your reply.

I can get any email? Where does the email suppose to apper? I only have access to the email behind my branded email which is the original email.  Am I suppose to get the verification email to there? because I can't find any other email panel managing for the branded email... I purchased my domain from Shopify itself...

[Moira]

Hey @Goddess3 

If you have read through the previous replies in this thread, and have tried the suggestions but are still unable to receive the verification email and verify your domain, then I would suggest contacting our support team directly so that we can take a closer look at your account and troubleshoot this with you.

You can reach our team via our help center here. Once you explain what is happening, our support advisor will explain the next steps involved.

[danielladerman]

Hey!! So, what is the solution to this problem? Also, every time I try to reach the contact support page to talk with a representative, the page doesn't load. How else can I reach you? Thank you!

[Ollie]

Hey @danielladerman.

Thanks for reaching out on this thread.

If you are experiencing issues with contacting our live support from the Help Center due to an error message. I would suggest attempting to clear the cache on your browser and try the action once again. 

If the issue persists, you can attempt to get in contact by using a separate browser to see if that works successfully. For example, if you are using Safari - try this on Google Chrome. 

Let us know if that does the trick. 

[TheRibbony]

Hello, @Ollie 

I'm having an issue with verifying my domain name. On the domain page, it said "verify your domain name," but I didn't received any email initially (the email address is the same one I used for Shopify, specifically a Gmail address). Eventually, I received the email and finally confirmed it. 

However, it still says "verify your email to FINISH registration for xxxxxx.com (my domain name)" on my setting-domain page. 

when I click the "Resend email" button, it displays "server error."

What can I do to resolve this issue? 

[Imogen]

Thanks for following up with us, @TheRibbony!

As we're unable to authenticate users here in the Community, we're unable able to access accounts or account details that would be helpful for us in order to troubleshoot this issue in more detail. As such, it would be best if we could get you in touch with our Authenticated Support Team via our Help Center so we can get you authenticated, and then access your account and information so we can troubleshoot and get this resolved for you. When you use the link I've provided, be sure to start a chat with the AI Assistant, letting it know that you would like to speak to someone to troubleshoot a domain issue. It will then provide you with a prompt you can use to get in touch with one of our advisors.

[TheRibbony]

Hello @Imogen 

I just restarted my computer and logged into my Shopify store. The "verify domain" notification is no longer there. I think there was a glitch between Internet connection and the Shopify system. Since there's no longer notification regarding domain verification, I assume I dion't need to verify my domain name anymore. Is that Correct? 

Thank you for your assistance! 

[Imogen]

Thanks for following up, @TheRibbony! You're assuming correctly! If that message isn't appearing, then you should be all set! The information I shared previously still stands if you do encounter any additional situations with your domain that you need additional support with!