Why can't my colleague create a limited access staff account?

[clixcoin]

Hello,

I'm trying to get an access(limited) to staff and have a problem with it. After my colleague receives email where it says "You’ve been invited to create a staff account at ..... To accept this invitation, create a staff account." he clicks to "Create staff account" and instead of creating account it proposes him only to login with password(that haven't been setup before).

Even if he clicks to reset password, after that he is able to login with a new one, but after login it asks to enter Google Authenticator(that also haven't been setup before). In my admin panel I clearly see "Two-step Authentication-  This user has not enabled two-step authentication"

[Emily · Accepted solution]

Hi, @clixcoin.

Thank you for reaching out! I am sorry your having difficulties adding a staff account.

Just to double check, your employee has never had an account with Shopify? 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[clixcoin]

Thanks for the quick help, the problem was that he previously had Shopify account 🙂

[Emily]

Hi, @clixcoin.

Thank you for your reply and letting me know! 

Were they able to sign in and gain access to your store? 

Talk soon,